Medical Office Receptionist (Medical Group) - Specialty Overhead (Buffalo Grove)
Company: Northwest Community Healthcare
Location: Buffalo Grove
Posted on: January 12, 2022
Shift: Full time, Days, Reporting to the Site Supervisor,
provides office support including reception, scheduling, and
patient assistance related duties at designated points of service
to insure a high quality level of patient service and satisfaction.
1. Greets incoming patients and visitors at various points of
service within the facility providing congenial and hospitable
customer service. Refers patients and visitors to appropriate
department or resource. Notifies appropriate resource of patients
and visitors arrival in a timely manner. Assures patient
demographics and eligibility are correct. 2. Receives and forwards
telephone calls and takes and relays messages per protocol. 3.
Registers new patients and schedules appointments for providers and
services. Reschedules appointments and follows up on cancelled and
missed appointments. 4. Collects co pays and balances and makes
follow up appointments as necessary. 5. Responds to patient and
visitor questions in a timely and appropriate manner utilizing
knowledge of the organizations policies and procedures. 6. May
communicate with other departments, team members, physician
offices, the hospital, or patients in response to requests for
information, follow-up, or problem resolution. 7. Performs various
clerical duties as needed in assigned work areas. May order
supplies for work area, open mail etc. Operates standard office
machines including computer, calculator, photocopier, fax and
credit card terminal. 8. May assist with medical records and
clinical personnel as needed. 9. Maintains work and waiting areas
in a neat and professional manner. 10. May perform a variety of
special projects as assigned. 11. Adheres to all NCH standards,
policies and procedures. 1. Level of knowledge normally acquired
through the completion of high school or equivalent work
experience. 2. One year of customer service work experience or
interaction with the public required. 3. Proficient computer
skills. 4. Knowledge of medical terminology preferred. 5. Excellent
verbal and written communication skills with the ability to clearly
communicate. 6. Effective interpersonal skills to interact with
patients, team members and physicians and to maintain team-oriented
relationships with senior management, managers and staff. 7.
Ability to work efficiently with minimal supervision while
exercising attention to details and independent judgment within
stated guidelines. 8. Ability to maintain high customer service
standards. 9. Proficient computer skills and the ability to learn
and effectively utilize department specific software systems. 10.
Ability to work a flexible schedule as part of a team. 11. Ability
and willingness to float between multiple Physician Office
locations when needed. PHYSICAL REQUIREMENTS: 1. Light physical
effort. Rarely required to walk or stand for prolonged period of
time. Requires prolonged period of sitting. 2. The flow of work and
character of duties involves normal mental and visual attention.
WORKING CONDITIONS: 1. Conditions are acceptable. At least 1
disagreeable element or hazard, i.e. infectious disease is
occasionally present in the environment. There is some irritation
from working in a noisy work area.
Keywords: Northwest Community Healthcare, Buffalo Grove , Medical Office Receptionist (Medical Group) - Specialty Overhead (Buffalo Grove), Administration, Clerical , Buffalo Grove, Illinois
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