Administrative Support Expert
Company: Hired by Matrix
Location: Buffalo Grove
Posted on: June 22, 2022
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Job Description:
Job DescriptionJob DescriptionIn this role, you will be
responsible delivering a superior customer experience with each
customer contact; inquiries are via phone, e-mail and online chat.
You will also provide resolutions to our customers, through
creative problem solving and collaboration across the supply chain.
Promote tools for e-ordering to our customers, actively sign on new
contacts. Manage incoming Salesforce mailboxes/queues and provide
timely, professional responses. Execute daily transactions overflow
which includes order entry, returns, credits, specials, sample
orders, debits, quotes. Team-centric and customer-centric attitude
Prioritize the daily workload of internal & external customer
inquiries, including recognizing urgency and acting accordingly.
Provide user support on online catalog and ordering platform.
Support the personalized service model by building relationship
with assigned zones, territory managers and customer base. Assist
sales by providing timely responses, reviewing customer needs, and
partnering with sales for optimal support to customers. Research
issues and questions using available information and resources
Identify, redirect and/or escalate problems to appropriate
resources per customer support procedures. Fully utilize CRM,
logging all customer contacts with thorough details and per
departments documented instructions. Meet proactive customer calls
quota each month to ensure high customer satisfaction Able to work
cross functionally for process improvement and problem resolution.
Work with 3rd party suppliers on order execution, returns, customer
inquiries, product selection and timely order status resolution
Licensing software support for: Apogee, Site Keys, Tridium and
Desigo Update customer portals, as required Customer Support
On-Line Real Time Chat requests All other assigned tasks to support
customers directly or indirectly per Supervisor or Customer Support
Manager Qualifications: Customer centric mindset Strong
organizational and analytical skills Superior follow-through and
time management skills Critical thinking and problem-solving skills
Strong verbal and written communication skills Working knowledge of
MS Office SAP experience desired Salesforce CRM experience desired
Please submit your resume for consideration. Once submitted, feel
free to contact Nikita Jain at 332 237 6866 for additional
information. Approx. Duration: 6 months About Hired by Matrix Hired
by Matrix, Inc. founded in 1986, is a certified Woman-Owned
Business Enterprise (WBE) dedicated to providing the highest
quality of job opportunities to our candidates and staffing
services to our clients. We are a full-service staffing firm with
experience recruiting and delivering for IT, Accounting & Finance,
Administrative & Clerical, Clinical & Scientific, and Marketing
disciplines. Our long history in the staffing industry and
dedication to excellence are the key differentiators that have
fueled our success for over 30 years. Hired by Matrix offers our
contract professionals competitive salaries, benefits after 60 days
and a 401k option with a company match after one year.Equal
Opportunity EmployerWBENC CertifiedWOSB CertifiedWe work hard to
match our candidates with the right career opportunities. Let us
find you a #MatrixMatch so you can reach your career goals! Connect
with us on LinkedIn and see how we can impact your career! Hired by
Matrix Career Center:
https://www.hiredbymatrix.com/find-work/open-positions/HbM266
Keywords: Hired by Matrix, Buffalo Grove , Administrative Support Expert, Administration, Clerical , Buffalo Grove, Illinois
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