Administrative Support Expert

Company: Hired by Matrix
Location: Buffalo Grove
Posted on: June 22, 2022

Job Description:

Job DescriptionJob DescriptionIn this role, you will be responsible delivering a superior customer experience with each customer contact; inquiries are via phone, e-mail and online chat. You will also provide resolutions to our customers, through creative problem solving and collaboration across the supply chain. Promote tools for e-ordering to our customers, actively sign on new contacts. Manage incoming Salesforce mailboxes/queues and provide timely, professional responses. Execute daily transactions overflow which includes order entry, returns, credits, specials, sample orders, debits, quotes. Team-centric and customer-centric attitude Prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly. Provide user support on online catalog and ordering platform. Support the personalized service model by building relationship with assigned zones, territory managers and customer base. Assist sales by providing timely responses, reviewing customer needs, and partnering with sales for optimal support to customers. Research issues and questions using available information and resources Identify, redirect and/or escalate problems to appropriate resources per customer support procedures. Fully utilize CRM, logging all customer contacts with thorough details and per departments documented instructions. Meet proactive customer calls quota each month to ensure high customer satisfaction Able to work cross functionally for process improvement and problem resolution. Work with 3rd party suppliers on order execution, returns, customer inquiries, product selection and timely order status resolution Licensing software support for: Apogee, Site Keys, Tridium and Desigo Update customer portals, as required Customer Support On-Line Real Time Chat requests All other assigned tasks to support customers directly or indirectly per Supervisor or Customer Support Manager Qualifications: Customer centric mindset Strong organizational and analytical skills Superior follow-through and time management skills Critical thinking and problem-solving skills Strong verbal and written communication skills Working knowledge of MS Office SAP experience desired Salesforce CRM experience desired Please submit your resume for consideration. Once submitted, feel free to contact Nikita Jain at 332 237 6866 for additional information. Approx. Duration: 6 months About Hired by Matrix Hired by Matrix, Inc. founded in 1986, is a certified Woman-Owned Business Enterprise (WBE) dedicated to providing the highest quality of job opportunities to our candidates and staffing services to our clients. We are a full-service staffing firm with experience recruiting and delivering for IT, Accounting & Finance, Administrative & Clerical, Clinical & Scientific, and Marketing disciplines. Our long history in the staffing industry and dedication to excellence are the key differentiators that have fueled our success for over 30 years. Hired by Matrix offers our contract professionals competitive salaries, benefits after 60 days and a 401k option with a company match after one year.Equal Opportunity EmployerWBENC CertifiedWOSB CertifiedWe work hard to match our candidates with the right career opportunities. Let us find you a #MatrixMatch so you can reach your career goals! Connect with us on LinkedIn and see how we can impact your career! Hired by Matrix Career Center: https://www.hiredbymatrix.com/find-work/open-positions/HbM266

Keywords: Hired by Matrix, Buffalo Grove , Administrative Support Expert, Administration, Clerical , Buffalo Grove, Illinois