WFM Supervisor

Location: Pell Lake
Posted on: June 23, 2025

Job Description:

WFM Supervisor Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is the heartbeat of Uline, and we are looking for a dynamic leader for our Workforce Management Scheduling team. Guide and support the WFM scheduling team, ensuring goals for legendary customer service are met to support our growing North American company! Better together! This position is on-site, and we are looking for people who share our passion. Position Responsibilities Manage a team of Customer Service WFM scheduling associates, encouraging productivity and accuracy. Become a policy and process expert to train associates. Recommend efficiencies and productivity improvements for the team. Support the WFM team and work with management to solve operational challenges. Minimum Requirements High School Diploma or equivalent. Bachelor’s degree preferred. 2 years of leadership experience focused on building culture, performance and problem-solving skills. WFM scheduling experience in a customer service environment preferred. Ability to evaluate data to identify creative solutions to business needs. Benefits Complete health insurance coverage and 401(k) with 6% employer match that starts day one ! Multiple bonus programs. Paid holidays and generous paid time off. Tuition Assistance Program that covers professional continuing education. Employee Perks Café featuring affordable daily meal options from local restaurants. On-site fitness center and beautifully maintained walking paths. Best-in-class, clean, modern facilities. About Uline Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations. Uline is a drug-free workplace . EEO/AA Employer/Vet/Disabled LI-CB2 CORP (IN-PPCS)

Keywords: , Buffalo Grove , WFM Supervisor, Customer Service & Call Center , Pell Lake, Illinois