Customer Service Representative
Company: Robert Half
Location: Elk Grove Village
Posted on: January 14, 2026
|
|
|
Job Description:
Job Description Job Description We are looking for a dedicated
Customer Service Representative to join our team in Elk Grove
Village, Illinois. This is a contract-to-permanent opportunity
within the waste management and environmental services industry.
The ideal candidate will have strong communication skills and a
proactive approach to resolving customer inquiries and disputes,
ensuring a positive experience for all. You will play a key role in
managing client relationships and supporting various administrative
tasks. Responsibilities: • Address customer inquiries and concerns
through phone, email, and other communication channels to ensure
prompt and accurate resolutions. • Collaborate with internal
departments to resolve service issues and disputes effectively. •
Process customer interviews, record essential information, and
maintain accurate data within company systems. • Prepare and manage
contract forms, calculate service charges, collect deposits, and
issue cancellation or change orders. • Handle payment processing,
bank deposits, and production-related paperwork with attention to
detail. • Investigate and resolve complaints regarding billing or
service issues, coordinating with relevant teams as necessary. •
Promote goodwill by delivering exceptional service and maintaining
positive relationships with customers. • Identify and implement
cost-effective and environmentally responsible solutions to address
service-related concerns. • Support general office duties,
including scheduling appointments and managing order entries. •
Utilize Microsoft Excel, Word, and email systems to maintain
organized records and correspondence.• Minimum of 2 years of
customer service experience in a high-volume call environment. •
High school diploma or equivalent education required. • Proficiency
in Microsoft Word, Excel, and email communication, along with
strong keyboarding and typing skills. • Excellent verbal
communication abilities to interact effectively with customers and
team members. • Previous experience in the solid waste or related
industry is preferred. • Bilingual proficiency in English and
Spanish, both written and verbal, is highly advantageous. • Ability
to handle inbound and outbound calls, schedule appointments, and
perform order entry tasks efficiently. • Strong data entry skills
and attention to detail in maintaining accurate records.
Keywords: Robert Half, Buffalo Grove , Customer Service Representative, Customer Service & Call Center , Elk Grove Village, Illinois
