Customer Service Representative - Producer Services

Company: TEKsystems
Location: Chicago
Posted on: January 14, 2026

Job Description:

Job Description Job Description Join Our Team as a Customer Service Representative! Are you passionate about problem-solving and delivering exceptional service? Do you thrive in a fast-paced environment where every call is an opportunity to make a difference? If so, we want YOU on our team! What You’ll Do: Be the go-to expert for our internal agents, brokers, and leaders. Handle inquiries about policies, underwriting, licensing, billing, and compensation. Troubleshoot technology issues and guide users through enrollment systems. Research and resolve issues on the spot—your quick thinking matters! Manage 30–40 calls daily during peak season, with an average handle time of 11 minutes. Why You’ll Love It: Learn and grow in insurance product knowledge and technical troubleshooting. Develop soft skills while creating positive customer experiences. Work with a supportive team that values professionalism, empathy, and ownership. What We’re Looking For: Strong communication and problem-solving skills. Ability to stay calm under pressure and adapt quickly. Basic computer knowledge; help desk or call center experience is a plus. Bilingual skills in Spanish? Even better! Qualifications: High school diploma or GED (Associate degree preferred). 2 years in a contact center environment preferred. Ready to take the next step in your career? Apply today and help us deliver outstanding support to our internal partners! Job Type & Location This is a Contract position based out of Chicago, IL. Pay and Benefits The pay range for this position is $19.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Chicago,IL. Application Deadline This position is anticipated to close on Jan 24, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: TEKsystems, Buffalo Grove , Customer Service Representative - Producer Services, Customer Service & Call Center , Chicago, Illinois