Customer Service Representative
Company: Robert Half
Location: South Holland
Posted on: January 14, 2026
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Job Description:
Job Description Job Description We are looking for an
experienced Customer Service Representative to join our team in
South Holland, Illinois. In this contract position, you will play a
key role in maintaining strong customer relationships by processing
orders, addressing inquiries, and resolving issues to ensure
customer satisfaction. This opportunity is ideal for candidates
with a passion for delivering exceptional service and the ability
to multitask effectively in a dynamic manufacturing environment.
Responsibilities: • Build positive and detail-oriented
relationships with customers by providing outstanding service and
support. • Accurately process customer orders into the system,
maintaining a success rate of 95% or higher. • Confirm receipt of
customer orders within three hours of entry to ensure timely
communication. • Act as a customer advocate to resolve issues by
collaborating with relevant departments, including logistics and
product specifications. • Monitor and report on the company’s
performance metrics, ensuring timely delivery of orders. •
Coordinate with logistics to record and maintain freight rates in
compliance with customer contracts. • Review outbound reports to
verify that shipments align with schedules and resolve any delays
or missed deliveries. • Generate and review various customer
reports, sharing relevant updates with customers or the sales team.
• Perform daily checks on order entries from other specialists to
ensure accuracy. • Provide follow-up communication and
correspondence to customers as needed to maintain satisfaction. The
salary range for this position is $20 to $24/hr. Benefits available
to contract/temporary professionals, include medical, vision,
dental, and life and disability insurance. Hired contract/temporary
professionals are also eligible to enroll in our company 401(k)
plan. Visit Robert Half Benefits Website for more information. •
High school diploma or equivalent is required. • A minimum of 3-5
years of customer service or administrative experience. • Excellent
verbal and written communication skills to interact effectively
with customers and team members. • Strong organizational skills and
attention to detail for managing multiple tasks efficiently. •
Effective time management abilities to prioritize and meet
deadlines in a fast-paced environment. • Proven problem-solving
skills to address and resolve customer concerns. • Familiarity with
call center operations, inbound and outbound calls, and order entry
processes. • Demonstrated ability to work collaboratively in a
team-oriented environment.
Keywords: Robert Half, Buffalo Grove , Customer Service Representative, Customer Service & Call Center , South Holland, Illinois
