Bilingual Customer Service - Spanish
Company: Howard Wright - State Farm Agency
Location: Joliet
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Position Overview Successful
State Farm Agent is seeking a qualified professional to join their
winning team for the role of Bilingual Insurance Customer Service
Representative - State Farm Agent Team Member. We seek an energetic
professional interested in helping our business grow through
value-based conversations and remarkable customer experience. Only
candidates who meet the following criteria will be considered for
this role: 1. Must have or be willing to obtain a Property and
Casualty insurance license. 2. Must be able to make the commute to
our agency location in Joliet, IL. This is an in-office position.
3. Must be bilingual; fluent in Spanish and English
Responsibilities include but not limited to: Establish customer
relationships and follow up with customers, as needed Provide
prompt, accurate, and friendly customer service. Service can
include responding to inquiries regarding insurance availability,
eligibility, coverages, policy changes, transfers, claim
submissions, and billing clarification Use a customer-focused,
needs-based review process to educate customers about insurance
options Maintain a strong work ethic with a total commitment to
success each and every day As an Agent Team Member, you will
receive Salary plus Bonus/Commissions Paid Time Off (vacation and
personal/sick days) Valuable experience Growth
potential/Opportunity for advancement within my office Requirements
Property & Casualty license (must have or be able to obtain) Life
and Health license (must be able to obtain) Bilingual; fluent in
Spanish and English Excellent interpersonal skills Excellent
communication skills - written, verbal and listening
People-oriented Organizational skills Self-motivated Detail
oriented Proactive in problem solving Dedicated to customer service
Able to learn computer functions Pride in getting work done
accurately and timely Ability to work in a team environment Ability
to multi-task Provide timely and thorough activity reports to agent
Selected candidate is expected to remain current in product
changes, licensing, technical developments, and continuing
education If you are motivated to succeed and can see yourself in
this role, please submit your resume. We will follow up with you on
the next steps in the interview process. This position is with a
State Farm independent contractor agent, not with State Farm
Insurance Companies. Employees of State Farm agents must be able to
successfully complete any applicable licensing requirements and
training programs. State Farm agents are independent contractors
who hire their own employees. State Farm agents’ employees are not
employees of State Farm.
Keywords: Howard Wright - State Farm Agency, Buffalo Grove , Bilingual Customer Service - Spanish, Customer Service & Call Center , Joliet, Illinois