Quality Specialist IV
Company: JPMorganChase
Location: Chicago
Posted on: April 1, 2026
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Job Description:
Description Come join the Quality team and be a driving force in
ensuring procedures that are tied to compliance and governmental
regulations. As a Quality Specialist IV within JPMorganChase, you
will play a pivotal role in maintaining our high standards of
quality and compliance. Your primary focus will be conducting
meticulous quality control reviews, ensuring adherence to our
internal Know Your Customer (KYC) standards, procedures, and
regulatory requirements. You will leverage your computer literacy
and customer service skills to analyze quality results, identify
root causes, and suggest solutions to problems. Your ability to
think strategically will be crucial in identifying improvement
opportunities and enhancing our processes. Your work will have a
significant impact on our team and contribute to our commitment to
excellence in customer service. Job responsibilities Conduct
thorough quality control reviews of Know Your customer (KYC)
records, ensuring compliance with global standards and documenting
results in the case management system Analyze data integrity and
reliability, challenging assumptions and validating appropriateness
of collected information Identify potential challenges in the
quality assurance testing process and initiate solutions to
maintain efficiency and accuracy Perform root cause analysis on key
issues, risks, and trends, and propose recommendations for
addressing identified deficiencies or process improvements Assist
in presenting results to stakeholders, tracking and monitoring
corrections to critical defects, and ensuring alignment with the
Global Quality Assurance (QA) framework Required qualifications,
capabilities, and skills Demonstrated expertise in quality control
processes, with a strong focus on Know Your Customer standards,
evidenced by practical application and results-driven performance
for a minimum of 3 years Proficient in using computer systems and
related technology for data analysis, problem-solving, and
professional communication Demonstrate ability to understand and
respond to customer interactions and perceptions throughout their
journey with the business Developing proficiency in strategic
thinking, with the ability to use data to understand issues and
opportunities, and evaluate potential scenarios for impact and risk
Beginning proficiency in coaching, with a focus on helping others
learn, grow, and achieve their goals This role supports US Federal
government contracts that require, U.S. citizenship or lawful
permanent status Preferred qualifications, capabilities, and skills
Beginner-level proficiency in data analytics for interpreting and
utilizing data effectively Basic mentoring skills to support team
members and contribute to a collaborative environment Understanding
of automation processes to enhance efficiency and streamline
operations Digital proficiency to navigate and utilize various
digital tools and platforms effectively This position may require
you to work non-traditional hours and/or additional hours as
business needs arise. Work schedule might be subject to change.
Schedule: Monday-Friday 7AM-3:30PM Security Clearance Requirement:
A Government Security Clearance, including Public Trust clearance,
will be required for this position. As a condition of employment,
the selected candidate must successfully complete a comprehensive
background screening to obtain the necessary clearance. This
process includes, but is not limited to: Fingerprints Credit check
Proof of U.S. Citizenship, Acceptable documents may include a U.S.
passport, certificate of naturalization, or original/certified
birth certificate. Verification of employment history Educational
background Criminal record check Tax filing history (possibly)
References Information on relatives including citizenship 7 Year
Travel History 7 Year Residence History Government interview
completion and favorable background investigation. Other relevant
verifications as mandated by federal requirements Employment is
contingent upon the candidate’s ability to meet all requirements
for government security and Public Trust clearance. Following hire,
failure to maintain this clearance may result in termination of
employment.
Keywords: JPMorganChase, Buffalo Grove , Quality Specialist IV, Customer Service & Call Center , Chicago, Illinois
