Restaurant General Manager
Company: Jersey Mike's
Location: Buffalo Grove
Posted on: August 3, 2022
Job DescriptionThe General Manager is responsible for managing
the daily operations of our restaurant, including the selection,
development, and performance management of employees. In addition,
they oversee the inventory and ordering of food and supplies,
optimize profits, and ensure that guests are satisfied with their
dining experience. The General Manager reports to the District
Manager on a daily and weekly basis.
Primary responsibilities include overseeing and managing all areas
of the restaurant and make final decisions on matters of importance
to guest service.
Financially, our General Managers:
1) Adhere to company standards and service levels to increase sales
and minimize costs, including food, beverage, supply, utility and
labor costs. 2) Are responsible for ensuring that all financial
(invoices, reporting) and personnel payroll related administrative
duties are completed accurately, on time and In accordance with
company policies and procedures.
Food safety and planning requires a General Manager to:
1) Enforce sanitary practices for food handling, general
cleanliness, and maintenance of kitchen and dining areas. Ensure
compliance with operational standards, company policies,
federal/state/local laws, and ordinances. 2) Be responsible for
ensuring consistently high-quality food preparation and service. 3)
Maintain professional restaurant image, including restaurant
cleanliness, proper, uniforms and appearance standards. 4) Estimate
food and beverage costs. Work with the Area Manager for efficient
provisioning and purchasing of supplies. 5) Supervise portion
control and quantities of preparation to minimize waste. 6)
Estimate food needs, place orders with distributors and schedule
the delivery of fresh food and supplies. 7) Must be ServSafe
certified and will uphold all ServSafe guidelines.
Guest service is one of the elements for us to remain "a sub above"
our competition! In this area, our General Managers: ensure
positive guest service in all areas. They to any customer concerns,
taking any and all appropriate actions to turn dissatisfied guests
into return guests.
Operational responsibilities include, but are not limited to:
1) Ensuring that proper security procedures are in place to protect
employees, guests and company assets. 2) Ensuring a safe working
and guest environment to reduce the risk of injury and accidents.
Completes accident reports promptly in the event that a guest or
employee is injured. 3) Manages shifts that include: daily
decision-making, scheduling, and planning while upholding
standards, product quality and cleanliness. 4) Investigate and
resolve complaints concerning food quality and service.
Today, staffing and people skills are more important now than ever!
In this area of the job, we assist and expect our General Managers
1) Provide direction to employees regarding operational and
procedural issues. 2) Interview hourly employees. Direct hiring,
supervision, development and, when necessary, termination of
employees. 3) Conduct a store walk through and explain the Jersey
Mike's Subs philosophy and oversee the training of new employees.
4) Develop employees by providing ongoing feedback, establishing
performance expectations and by conducting performance reviews. 5)
Maintain an accurate and up-to-date plan of restaurant staffing
needs. Prepare schedules and ensure that the restaurant is staffed
for all shifts.
Community Involvement is extremely important to us. Whether it's
marketing or helping in any way that we can, we are a strong
presence in the local community and high level of community
involvement by restaurant and personnel is an expectation. We don't
give to get, we give to give!
Qualifications for this position include:
1) Knowledge of computers (MS Word, Excel). 2) Proficient in the
following dimensions of restaurant functions: food planning and
preparation, purchasing, sanitation, security, company policies and
procedures, personnel management, record keeping, and preparation
of reports. 3) Must possess a valid driver's license. 4) Must be
eligible to work in the United States.
Personal Requirements include but are not limited to:
1) Self-discipline, initiative, leadership ability and outgoing. 2)
Pleasant, polite manner and a neat and clean appearance. 3) Ability
to motivate employees to work as a team to ensure that food and
service meet appropriate standards. 4) Must be able to handle the
pressures of simultaneously coordinating a wide range of activities
and recommend appropriate solutions to restaurant problems. 5) Must
possess good communication skills for dealing with diverse staff.
6) Ability to coordinate multiple tasks such as food, beverage and
labor cost while maintaining required standards of operation In
daily restaurant activities. 7) Ability to determine the
applicability of experience and qualifications of job
Accountability and Reporting require that a General Manager:
1) Keeps District Manager promptly and fully informed of all issues
(i.e. problems, unusual matters of significance and positive
events) and takes prompt corrective action where necessary or
suggests alternative courses of action. 2) Completes job
responsibilities and Jersey Mike's Subs policies and procedures. 3)
Maintains a favorable working relationship with all company
employees to foster and promote a cooperative and harmonious
working climate that will be conducive to maximum employee morale,
productivity and efficiency/effectiveness. 4) At all times provides
a favorable image of Jersey Mike's Subs to promote its 'We Care"
philosophy. 5) Performs other duties and responsibilities as
required or requested.
We offer 1 week of paid vacation every 6 months worked, accrual
starts at hire! We have a quarterly bonus program, offer 5 paid
sick days per year, and offer health, dental, and vision insurance
At Jersey Mike's, we understand that being the best team on the
planet takes more than just talent. It is a perfect blend of
talent, trust, teamwork, and a shared vision. It's that little
added effort, a splash of extra and unexpected, that elevates
everything we do.
We use eVerify to confirm U.S. Employment eligibility.
Keywords: Jersey Mike's, Buffalo Grove , Restaurant General Manager, Executive , Buffalo Grove, Illinois
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