Company: European Wax Center
Location: Buffalo Grove
Posted on: September 19, 2022
Store Manager at European Wax Center!
Check out this video to learn more about our European Wax Center
Turn your passion into a rewarding role with European Wax Center
the worlds leading experts in comfortable and healthy body waxing!
Were in the business of Revealing Beautiful Skin, and with your
help, well give guests a reason to walk in, and strut out. European
Wax Center is currently seeking a motivated Center Manager with
passion, determination and a commitment to excellence that will
help take our center to new heights.
As a European Wax Center Manager, you will have the opportunity to
develop a team of guest service associates and wax service
providers and help them achieve their personal best. Additionally,
your open and supportive management style will create a positive
environment where you and your team will be excited to go to work
each day! Your role will be to foster an atmosphere of confidence
where every team member is able to chase their dreams!
With a competitive compensation package, growth opportunities and
access to a franchise support system with developed procedures,
training and systems designed to make the impossible, possible,
what are you waiting for?
We are seeking a Center Manager to oversee a staff of eleven-
twenty associates in a top performing wax center. Qualified
applicants will be highly motivated self-starters looking to
provide team leadership, guidance, support and in a performance
driven environment. You'll earn competitive pay and benefits, plus
a monthly performance bonus!
Employer matching 401k
Competitive pay structureHourly Wage
Discount on products and services
Being part of a successful team and growing Franchise
Income growth with performance and expanded responsibilities.
Center Manager Job Description
Title: Center Manager (Designated Manager)
Reports To: District Manager
Supervises: Guest Service Associates and Wax Associates
Position Summary:The Center Manager is responsible for ensuring
every guest has a memorable and inviting experience, while
delivering the company's desired financial results. This includes,
but is not limited to; leading a team of Guest Service Associates
and Wax Specialists, consistently modeling guest service behaviors,
recruiting, development and retention of talent, loss prevention,
expense control, training & coaching and center cleanliness. Please
note this position requires the sale of retail products and wax
Duties and Responsibilities:
Guest Experience: Ensures the center exceeds guest's expectations
by delivering an inviting and memorable guest experience with every
guest that walks in the door. Creates guest intimacy with each
transaction, building brand loyalty and creating a guest for life.
Promotes sharing the experience with friends. Trains Associates to
establish trust and build guest confidence by becoming experts in
package sales and products to reach their goals and produce desired
results Ensures that all guest transactions are handled in a
friendly and efficient manner, leaving a positive lasting
Sales Leadership: Produces results consistent with monthly goals.
Manages productive center shifts to ensure center meets and exceeds
key performance objectives. Lead Associates to do the same by
embracing, practicing, and coaching all guest experience behaviors.
Partners with District Operations Manager to take smart risks and
seek creative value-added solutions to challenges. Takes ownership
and accountability for creating a positive work environment that
increases productivity and reduces turnover by sharing all best
practices. Communicates business goals and priorities to maximize
Associate performance, increase sales opportunities and
profitability. Celebrates positive Associate performance and
partners with District Operations Manager to identify performance
opportunities for ongoing feedback and development. Administers
Performance Improvement Plans when necessary, in a fair and
consistent manner. Maintains presence through effective floor sales
leadership, ensuring staff coverage in all areas of the center.
Analyzes business reports, creates and executes Action Plans, in
partnership with the District Operations Manager, to improve any
Talent Management: Recruit, interview, select, hire and retain the
most qualified candidate using the Companys Talent Filters as a
guide. Retains a talent pool and all open positions are filled
within 30 days. Coaches Associates for current and future career
growth. Creates a learning environment by implementing brand
programs in sales, guest service and product knowledge. Understands
and communicates the company's vision and core values to promote
teamwork, and partner in building a team focused on driving the
growth of the center. Maintains an open center environment where
Associates are free to express their concerns and feelings without
the fear of retaliation or ill will. Motivates Associates to take
action to achieve sales goals and drive positive results daily.
Demonstrates professional written and verbal communication when
engaging in all business transactions with guests, Associates and
the Corporate Office. Communicates effectively with the Manager,
Associates and peers, including the cascade of information
necessary to manage the business.
Visual Management: Coaches and directs Associates on the
implementation of visual marketing guidelines and ensures
compliance to the company standards. Implements all promotional and
visual marketing moves as directed. Ensures center is neat, clean
and organized, the lobby is filled to the correct capacity and that
all products and marketing are represented as directed. Maintains
all brand visual and cleanliness standards.
Operational Management: Ensures compliance to company standards per
the Center Operations User Guide. Ensures Wax Associates are
properly licensed. Manages and adjusts schedules and daily tasks to
meet business goals. Supports Company Loss Prevention guidelines
through proper inventory procedures. Ensures all areas of the
Center, including storage room and desk are neat, clean, organized
and operating to company standard. Follows all safety standards to
ensure a safe work environment. Meets or exceeds monthly budget
targets for sales, cost of goods, labor, and administrative. Other
duties as assigned.
Knowledge and Skill Requirements: Understands the business of
Revealing Beautiful Skin and is able to utilize Key Performance
Indicators to drive positive business performance. Places the guest
first. Coaches Associates to connect with our guests. Builds brand
loyalty and establishes a loyal guest base through their behavior,
product presentation and service. Is self-motivated and a go
getter. Is accountable, punctual, organized, and reflects the
Brand. Leads and inspires by example, regularly encourages fact
based solutions and celebrates the success of others. Will have an
open and flexible schedule Ability to communicate effectively
through written and verbal interactions. Ability to learn and
operate a POS system. Ability to climb, reach, bend and lift up to
30 pounds frequently and 50 pounds occasionally. Ability to stand
and work on the floor for extended periods of time - 80% or more of
total shift.Company IntroductionOur Story
European Wax Center began as a family-owned business. Since 2004,
we've provided our guests with a first-class waxing experience
Our proprietary Comfort Wax
Private waxing suites
A crisp, clean environment
And the most professionally trained estheticians in the
From day one, we've been putting our values into action to delight
our guests with an exceptional waxing experience.
Keywords: European Wax Center, Buffalo Grove , Store Manager, Executive , Buffalo Grove, Illinois
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