Applications Specialist for Knowledge Management
Company: ALDI
Location: Buffalo Grove
Posted on: September 22, 2022
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Job Description:
Our National IT Services department supports every part of our
organization from Finance and Project Management to Logistics,
Operations, Warehouse and more. Our team of IT managers, analysts,
specialists and service desk technicians drive innovation and lend
their expertise to our people across the entire company, building
careers that are both challenging and rewarding.
In this role the application specialist will work as part of the
Knowledge Management team to identify knowledge needs of the US
Global Service Desk (GSD) and execute the knowledge management
processes to add, maintain and retire knowledge for the GSD. The
ideal candidate will review, assess and approve documentation to be
included in the knowledge base for the GSD. The documentation will
be used for the successful execution of the support procedures,
ensuring consistent, effective and efficient support for our
customers.
In addition to the US Process Solutions and US GSD Operations
teams, you will also collaborate with the NIT and IIT teams as well
as with counterparts at the Hungarian Global Service Desk
Position Type: Full-Time
Work Location:Aurora, IL
This role is eligible to participate in ALDIs Hybrid Work Program,
which allows remote work up to 3 days per week(i.e., work remotely
up to 3 days per week; work in-office at least 2 days per
week).
Duties and Responsibilities:
Must be able to perform duties with or without reasonable
accommodation.
Check knowledge articles for compliance with IT policies,
guidelines and correctness.
Collaborates with IT / Business Service Owners to approve knowledge
articles.
Member of the team that manages the knowledge lifecycle (publish,
review, un-publish and retire articles).
Checks validity and specificity of the instructions in each article
to ensure that they are clear and can be easily and quickly
followed by agents.
Resolves incidents and requests in a timely manner; documents work
and resolution steps within service management tool.
Escalates incidents and requests to appropriate internal personnel
or external vendors when further expertise is required.
Participates in the overall Information Technology Infrastructure
Library (ITIL) service management processes for software and
hardware solutions.
Assists or coordinates with national and international project
delivery, including documentation, testing, training, and
deployment for software or hardware solutions.
Adheres to standards, policies, and pre-established guidelines to
perform the functions of the job.
Collaborates with team members and communicates relevant
information to direct leader.
Upholds the security and confidentiality of documents and data
within area of responsibility.
Other duties as assigned.
Job Qualifications:
ALDI Acts Competencies:
Perform within ALDI Acts competencies as outlined below.
Collaborates and Cooperates with Team: Commits to and supports a
collaborative and high-performing working environment with peers
and managers.
Drives for Success: Seizes opportunities and proactively takes
concrete actions to complete tasks. Goes the extra mile and
persistently overcomes obstacles to improve outputs.
Focuses on the Customer: Seeks to understand underlying customer
needs to create value. Drives the team to maintain focus on
customers.
Plans and Prioritizes: Sets priorities and organizes information in
order to efficiently and effectively achieve positive results.
Thinks Critically and Resolves Problems: Responds to emerging
problems in an accurate and timely manner. Where possible,
leverages available resources to address situations before they
occur.
Job-specific Competencies:
Knowledge/Skills/Abilities
Gives attention to detail and follows instruction.
Ability to stay organized and multi-task efficiently.
Ability to work both independently and within a team
environment.
Establishes goals and works toward achievement.
Effective time management; maximizes productivity.
Ability to interpret and apply company policies and procedures.
Ability to understand overall data flow from user specifications
considering all input and output, hardware, software and the
operating environment.
Proficient with office productivity software.
Develops and maintains positive relationships with internal and
external parties.
Prepares written materials to meet purpose audience.
Ability to define specifications from user requirements.
Education and Experience:
Bachelors Degree or a combination of education and experience
providing equivalent knowledge required.
Physical Requirements:
Work is performed in an office environment where a computer,
telephone and other office equipment are used as needed to perform
duties.
Regularly required to sit, reach, grasp, stand and move from one
area to another.
Constantly and repeatedly use keyboard/mouse.
Occasionally required to push, pull, bend, lift and move up to 25
lbs.
Travel:
International & Domestic travel required.
Up to 10%.ALDI offers competitive wages and benefits,
including:
ALDI is committed to equal opportunity for all employees and
applicants. As a proud Equal Opportunity Employer (EOE), we do not
discriminate based on race, color, national origin, ancestry,
citizenship status, religion, sex, sexual stereotyping, sexual
orientation, gender, gender identity, gender expression, age,
marital status, mental or physical disability, medical condition,
genetic information, military or veteran status, pregnancy (which
includes pregnancy, childbirth, and medical conditions related to
pregnancy, childbirth, or breastfeeding), or any other protected
characteristic. Employment may be contingent upon ALDI's receipt of
an acceptable and job-related drug test, motor vehicle report,
and/or reference check, as applicable and permissible by
law.Required
Keywords: ALDI, Buffalo Grove , Applications Specialist for Knowledge Management, Executive , Buffalo Grove, Illinois
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