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Program Management Manager

Company: Flextronics - The Flex Company
Location: Buffalo Grove
Posted on: March 19, 2023

Job Description:

At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always. Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose -- to make great products that create value and improve people's lives.Job SummaryTo support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Program Management Manager located in Buffalo Grove Il.Reporting to the Senior Operations Program Manager the Program Management Manager role involves--- The Program Management Manager focus is on benefit realization, adherence to contract agreements and manage scope creep to maintain expected/quoted financial performance while minimize risks and maximize opportunities. Coordinates the development and implementation of Global Account strategies and projects through the CFTThe experience we're looking to add to our team:

  • Lead the execution of the customer requirements, and through that deliver the projected value to Flex and its customers
  • Knowledge in Injection Molding under medical manufacturing environment ISO13485
  • Initiatives of the company, to maintain business relationship and maximize customer satisfaction.
  • Meet and deliver all commercial aspects of the account and with the support of a multifunctional Customer Focus Team (CFT)
  • Coordinate the delivery of products and services, aligned to the expectation of the client for current and new product implementations.
  • Ensure compliance to contract and/or customer specific requirements/Statement of Work (SOW) and responsible to document additional agreements not included in the contract
  • Develop and maintain business relationship; Maximize customer satisfaction
  • Manage the relationship with the customer through monthly or quarterly reviews communicate deliveries, open commitments, or overall progress of the account
  • Approves changes to standard costs and updates sales price at least every quarter. Claims raw materials revaluation to customer when applicable
  • Coordinate problem solving, and escalates challenges encountered on the program that affect the P&L for the organization to meet financial commitments, accountable for the financial performance of the account and address any gaps to assure quote alignment
  • Participate on continuous improvement projects to increase profitability and reduce customer complaints. (Operations & Materials)
  • Coordinates with the CFT the introduction of new products through FPLC methodology and accountable to track project completion on time
  • Facilitate the product launching and make it known to the customers (internals and externals)
  • Evaluate product reviews given by customers
  • Negotiate with customers and suppliers to meet company and customer expectations
  • Oversee project cost estimates including the resources, capital, and other requirements to make the project successful
  • Offer the best solution that will cater the needs of the customer while making sure that the company will be productive in the process
  • Coordinate with customers regarding new product specifications and features
  • Establish and communicate Business Unit objectives and assignments.
  • Define and execute operational programs in line with strategic plans and annual operating objectives
  • Meet with Executive Leadership at least monthly to review and evaluate KOI's
  • Partner with other leaders to establish strategic plans and objectives
  • Direct and control the activities of leaders in purchasing, production control, planning, manufacturing engineering, test engineering, maintenance, and logistics
  • Coordinated the end-to-end operations of the department and has discretion over an operations budget
  • In charge of customer -s satisfaction reviews and corrective actions
  • Maintain current and develop additional business with customers
  • Be the key channel of communication for customers and act as escalation in the event of customer issues
  • Establishes work plan and staffing for each phase of program and arranges for recruitment or assignment of personnelHere is some of what you will need (required):
    • Bachelor -s Degree on a related field
    • Knowledge in Injection Molding under medical manufacturing environment ISO13485
    • 8 - 10 years of experience in Program/Project Management in a Manufacturing company
    • Microsoft Project
    • Creates the Forecast Demand Format and coordinates with finance the creation of Forecast Outlook(FOL) for its organization
    • Advanced operations, technical, process skills as well as customer (external and internal) relationship
    • Knowledge of functional technologies/ processes, industries, or functions
    • Demonstrates detailed expertise in very complex functional/ technical
    • Understands the strategic impact of the function across sites
    • Financial experience managing KPI's and P&L, cost analysis and quotation
    • Effective communication, negotiation, and leadership skills (managing direct reports)
    • Strong customer facing experienceHere are a few of our preferred experiences---
      • Previous experience on Plastics/Mechanical/ Medical manufacturing roles
      • 5+ years of experience as PM
      • MBA / PMP
      • Strong interpersonal skills
      • Solid command of MSOffice suiteWhat you'll receive for the great work you provide:
        • Full range of medical benefits, dental, vision
        • Life Insurance
        • Matching 401K
        • PTO
        • Tuition Reimbursement
        • Employee discounts at local retailersNV60#LI-YV1Job CategoryOperationsRelocation:---Not eligibleIs Sponsorship Available?NoFlex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the recruitment process. Please advise us of any accommodations you may need by e-mailing: accessibility@flex.com.

Keywords: Flextronics - The Flex Company, Buffalo Grove , Program Management Manager, Executive , Buffalo Grove, Illinois

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