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Program Manager

Company: FLEX Inc
Location: Buffalo Grove
Posted on: May 28, 2023

Job Description:

At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always. Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose -- to make great products that create value and improve people's lives.
Job Summary
To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Program Manager located in Buffalo Grove Il.
Reporting to the Senior Operations Program Manager, the Program Manager will be responsible to lead the execution of the customer requirements, and through that deliver the projected value to Flex and its customers, using tools and initiatives of the company, to maintain business relationship and maximize customer satisfaction. PM is responsible to meet and deliver all commercial aspects of the account and with the support of a multifunctional Customer Focus Team (CFT) coordinate the delivery of products and services, aligned to the expectation of the client. As the owner of the account in the site, the PM focus is on benefit realization, adherence to contract agreements and manage scope creep to maintain expected/quoted financial performance while minimize risks and maximize opportunities.
The experience we're looking to add to our team:

  • Lead NPI efforts ensuring the Medical requirements are being follow (MVP, IQ, OQ, PQ)
  • Responsible to manage claims through CMT tool and recover the charges not covered by the quote as NREs, ECO, and miscellaneous requirements. Escalates with GAM, if needed, to assure collection.
  • Ensure compliance to contract and/or customer specific requirements/Statement of Work (SOW) and responsible to document additional agreements not included in the contract
  • Develop and maintain business relationship; Maximize customer satisfaction. Manage the relationship with the customer through monthly or quarterly reviews, or as needed, to communicate deliveries, open commitments, or overall progress of the account.
  • Coordinates with the CFT the actions necessary for compliance with the targets agreed with the customer (quality, testing, materials, processes, etc.)
  • Coordinates the process of View Piont, where customer's and GAM satisfaction is reviewed; It includes the implementation of actions with the organization to improve.
  • Monitors, reports, and coordinates any troubleshooting of accounts receivables (AR)
  • Approves changes to standard costs and updates sales price at least every quarter. Claims raw materials revaluation to customer when applicable.
  • Responsible and accountable to maintain price book in Baan.
  • Creates the Forecast Demand Format and coordinates with finance the creation of Forecast Outlook(FOL) for its organization.
  • Collection of excess and obsolete (E&O) and variations to agreed price of purchase (PPV) with the information received from materials.
  • Coordinate problem solving, and escalates challenges encountered on the program that that affect the P&L for the organization to meet financial commitments, accountable for the financial performance of the account and address any gaps to assure quote alignment
  • Participate on continuous improvement projects to increase profitability. (Operations & Materials)
  • Accountable for the correct functioning of the CFT
  • Coordinates with the CFT the generation of reporting and analytical information for decision-making with the client (materials, quality, testing, etc.)
  • Monitors the actions generated by the opportunities or needs of the project to comply with the customer metrics and/or internal objectives
  • Coordinates and/or escalates the resolution of operational problems where any of its projects does not have sufficient resources to meet the commitments previously established.
  • Coordinates with the CFT the data collection for quotes or requotes for existing customers, reviews with GAM and seeks approval from PM Director or GM.
  • Coordinates with the CFT the collection of data for the preparation of presentations in General or for Quarterly Business Reviews with the customer.
  • Coordinates the resolution of problems or extraordinary situations with shipments of product, this does not include day to day activities.
  • Escalates the resolution of systemic problems or processes in the supply chain.
  • Coordinates with the CFT and/or escalates to the functional areas, the troubleshooting of on time delivery of products (OTD)
  • Coordinates with the CFT the forecast acceptance process and communicates the commit of the operation and impact to the customer. (Material Shortages, Can Do, E&O, capacity, plan shipments, etc.).
  • Coordinate communication and relationship with the segment group on account strategy and commercial aspects
  • Coordinates with the CFT the introduction of new products through FPLC methodology and accountable to track project completion on time Here is some of what you will need (require)
    • Experience in a regulated industry (medical, pharmaceutical)
    • Manufacturing Experience
    • Bachelors degree
    • Lean Green Belt
    • 5+ years of experience as PM (Preferred)
    • MBA / PMP (Preferred)
    • Strong interpersonal skills (Preferred)
    • Solid command of MSOffice suite (Preferred) What you'll receive for the great work you provide:
      • Full range of medical benefits, dental, vision
      • Life Insurance
      • Matching 401K
      • PTO
      • Tuition Reimbursement
      • Employee discounts at local retailers
        Job Category
        Relocation: Eligible for domestic and international relocation
        Is Sponsorship Available?
        Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the recruitment process. Please advise us of any accommodations you may need by e-mailing: accessibility@flex.com.

Keywords: FLEX Inc, Buffalo Grove , Program Manager, Executive , Buffalo Grove, Illinois

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