LATAM Customer Success Manager, Scale

Company: Intercom
Location: Chicago
Posted on: May 22, 2025

Job Description:

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.What's the opportunity?We are seeking a Scaled Customer Success Manager to join our global Success Management organization working with our LATAM customers. You'll work with a wide variety of customers, acting as an expert point of contact for all things product and usage - helping them implement Intercom's suite of tools in a way that solves their business's biggest problems. You'll use technology alongside face-to-face meetings to deliver the best possible experience to our customers. You will also be uniquely positioned to design and implement new processes as we build out this new team aimed to deliver more value to more of our customers.If you want to join an innovative team, working with Intercom Customers across multiple segments and industries, you'll find your home as a Scaled Customer Success Manager at Intercom.What will I be doing?

• You'll engage customers with a goal of driving deep product adoption.
• You'll leverage technology to drive positive outcomes for our customers.
• You'll develop, test, and iterate on scaled playbooks and engagement strategies.
• You'll be in charge of driving implementation projects with your customers.
• You'll partner closely with Sales to drive the best customer experience possible.
• You'll be deeply involved in shaping what Scaled Customer Success looks like at Intercom.
• You'll work closely with R&D, acting as an internal spokesperson for our customers.What skills do I need?
  • 2+ years experience working in a customer-facing organization.
  • A proven track record of adding real value at a dynamic and fast growth company.
  • Ability to understand and communicate complex problems clearly and concisely to different audiences.
  • Self-motivating and entrepreneurial team player.
  • A keen interest in designing, developing, and sending content to customers.
  • Experience building lasting relationships with customers and colleagues.
  • Experience setting up and using SaaS products.
  • Professional Proficiency in Portuguese and SpanishBenefitsWe are a well-treated bunch with awesome benefits! If there's something important to you that's not on this list, talk to us!
    • Competitive salary and meaningful equity
    • Comprehensive medical, dental, and vision coverage
    • Regular compensation reviews - great work is rewarded!
    • Flexible paid time off policy
    • Paid Parental Leave Program
    • 401k plan & match
    • In-office bicycle storage
    • Fun events for Intercomrades, friends, and family!*Proof of eligibility to work in the United States is required.The OTE range for candidates within the Greater Chicago Area is $104,063 - $120,938. Actual OTE pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).PoliciesIntercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.Is this role not quite what you're looking for? Join our Talent Community to stay connected with us.
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Keywords: Intercom, Buffalo Grove , LATAM Customer Success Manager, Scale, Executive , Chicago, Illinois