Hospice RN Team Manager (RN)- Lombard, IL
Company: Vitas Healthcare
Location: Lombard
Posted on: January 15, 2026
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Job Description:
Job Description The Team Manager is the leader of the Patient
Care Team and that member of the team whose function is to:
supervise, evaluate and coordinate the various component members of
the interdisciplinary team; assure continuity of care from
admission to discharge or transfer to bereavement; serve as patient
advocate and coordinator for other social service and health care
providers in the community who are involved in the care of the
team’s patients; assume responsibility for the maintenance of
patient records from intake through discharge or transfer to
bereavement. Benefits Include: Full Time- M-F 8-5 in Office- In the
field with team 4/6 times per month Salaried Competitive
compensation Generous PTO Tuition Reimbursement Mileage
Reimbursement Health (Including Dental & Vision), Life and
Disability Insurance Roadside Assistance 401(k) plan with numerous
investment options and generous company match Pre-tax healthcare
and dependent care flexible spending accounts Patient Care Services
Directs all patient care services for the team, including volunteer
and bereavement, and ensures that services are rendered as
integrated components of the interdisciplinary plan of care.
Reviews information on all pending patient admissions, all new
admissions (assessments and history) and “alive” discharges to
assure that eligibility and appropriateness criteria are met.
Collaborates with both the team physician and the attending
physician regarding palliative care measures for pain and symptom
management. Assures complete and accurate data and documentation
are available to make recertification decisions and further assures
that those decisions are made on a timely basis. Reviews all
imminent “alive” discharges to assure effective discharge planning.
Monitors the type and level of team services provided (staffing,
medications, HME, supplies, level of care changes to inpatient and
continuous care, etc.) to assure that they are appropriate and
responsive to patient/family needs and expectations. Manages the
team schedule and assures coordination of services 24 hours a day,
7 days a week to all patients on the team. Facilitates team
meeting, assuring interdisciplinary input into the update and
revision of the plan of care in concert with the changing needs and
expectations of the patient and family. Participates in on-call
rotation. Staff Supervision and Management Interviews, selects,
trains, supervises, evaluates and dismisses team staff in
conjunction with the Patient Care Administrator Assures staff
competence and performance levels through making field visits,
evaluating documentation and providing team based in services on
Vitas values, hospice principles and practices and specific team
growth needs. Acts as a resource and mentor for staff re clinical
issues, documentation, inter- and intra- team problem solving and
appropriate customer service behavior Oversees staff and volunteer
schedules, scheduling and territory assignments to assure that
workload is distributed equitably and that all staff are able to
meet overall productivity expectations. Reviews and approves
payroll, assuring that employees have documented accurate time,
mileage and additional expenses. Quality Improvement/Regulatory
Compliance Monitors clinical records and all team activities to
ensure that they are accurate, complete and meet required standards
in accordance with VITAS policy and all regulatory bodies. Develops
and implements performance improvement activities to respond to
service issues and challenges and participates from time to time in
program relating to quality and service improvement. Ensures that
team completes proactive and other patient/family satisfaction
surveys, and implements Quality Improvement measures and standards.
Assists with surveys and requests from regulatory bodies and
intermediaries as directed by local program. Performs substantive
chart reviews to assure there is evidence that quality care is
being delivered. Participates in the Outcomes Management and annual
program review. Performs utilization review of continuous care and
inpatient levels of care for all patients on team. Customer
Service/Sales/Marketing Assures that problems/grievances/service
failures experienced by individual patients/families or
physicians/MCOs are addressed with team members, vendors, other
VITAS departments, and are resolved promptly and satisfactorily.
Analyzes customer service issues on team to identify causes and
works with individual team members as well as entire team to
improve performance. Personally speaks with patients/families and
their attending physicians when patient is considering revocation
to seek satisfactory solutions to avoid unnecessary revocation.
Regularly visits LTC and Contract Bed facilities to assure care
plan integration, customer satisfaction and to discuss criteria for
determining appropriateness. Participates in providing inservices
to customers along with other team members, Patient Care
Administrators and other program staff. Participates in
professional, voluntary or community service organizations Cost
Containment Verifies/approves admitting IPOC diagnosis, treatments,
staffing and supplies. Monitors utilization of resources by every
patient to assure cost effective delivery of services. Controls and
is accountable for productivity, labor and all related patient care
costs with respect to budget. Approves all bills/invoices related
to patient care services Professional Development Attends
inservices, educational seminars and workshops. Develops and
achieves professional growth goals and objectives. Participates as
a mentor of newly hired Team Managers. QUALIFICATIONS Reliable
transportation with appropriate license and insurance coverage for
driver and passengers. Private telephone in home. Knowledge of the
principles and practices of primary medical and nursing care, with
at least a working knowledge of oncologic nursing and palliative
care. Basic understanding of the interpersonal dynamics operative
within the working relationships of an interdisciplinary health
care team, and knowledge of the process of dying and bereavement.
Working knowledge of VITAS information system (Vx) and the ability
to utilize management reports. Two years successful supervisory
experience or equivalent in a health care organization. EDUCATION
Bachelor's degree preferred. Current and valid R.N. License to
practice in the state where the VITAS program is located. SPECIAL
INSTRUCTIONS TO CANDIDATE EOE/AA M/F/D/V Behind every patient
success story at VITAS—every last wish fulfilled, every loving
memory made—is a team of compassionate, expert professionals doing
their best to make a difference. To attract and retain the nation’s
top talent, VITAS demonstrates what employees can expect from a
career with the nation’s leading provider of end-of-life care. We
call it the VITAS Employee Promise . Our video about the Employee
Promise features our staff, whose firsthand experience offers
useful insight into the five key areas that define VITAS culture:
Purpose: A mission-driven and fulfilling career caring for patients
with advanced illness Passion: The opportunity to work with people
who share your deep caring for the work you do People: A commitment
to focus on employees, the heartbeat of VITAS, and to provide
resources that complement their daily work Possibilities: A caring
culture that supports professional growth in an environment
equipped with technology and protocols that ensure a safe and
productive work experience Presence: Accessible, approachable, and
authentic leaders who have a desire to listen and learn from their
employees
Keywords: Vitas Healthcare, Buffalo Grove , Hospice RN Team Manager (RN)- Lombard, IL, Healthcare , Lombard, Illinois
