LBS Senior Customer Service Representative, E-Channel Specialist

Company: Danaher Corporation
Location: Buffalo Grove
Posted on: January 10, 2021

Job Description:

Major Responsibilities:+ Drive excellence in E-channels: Subject matter expertise in EDI, e-commerce & GHX order processing, including but not limited to, exception processing, driving on-boarding, e-channel process menu expansion, as well as knowledge of exception reduction through customer engagement, process enhancement and technical enhancements.+ Order processing: Process daily exceptions with speed and accuracy through multiple channels (E-Commerce/ EDI/ GHX/GFAX as well as phone, email, fax) from order through to delivery & invoice.+ Daily tasks: Responsible for reviewing the status of all open orders, RGA's, GIT, blocked and incomplete orders, tickets, in support of customers' orders+ Customer Communication: Professionally handle incoming requests through multiple channels (phone, email, fax and online) from external and internal customers. + Problem Solving: Serves as a resource/escalation point for issue resolution within the team. Supports effective countermeasure identification and execution.+ Guidance & support: provide CSRs ongoing support by clarifying standard work, answering questions, providing team subject matter expertise. Key account support.+ Support DBS and continuous improvement: drive process improvement tasks such as projects, Daily Management, 5S, KPIs, Bowlers and other projects as neededRequired Education, Experience, Skills: Education:+ High School diploma required+ Associate or bachelor's degree preferredProfessional Experience:+ 3-5+ years' Customer Service experience or equivalentSkills:+ Subject Matter Expertise of E-Channel order management: GHX, GFAX, EDI, E-commerce+ Advanced working knowledge of Order Management systems ie/(SAP, SFDC, Cisco)+ Demonstrated ability to use Microsoft Office (Excel, Word, PowerPoint, Outlook)+ Strong detail orientation and communication/listening skillsDanaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The "EEO is the Law" poster is available here.

Keywords: Danaher Corporation, Buffalo Grove , LBS Senior Customer Service Representative, E-Channel Specialist, Hospitality & Tourism , Buffalo Grove, Illinois