LBS Senior Customer Service Representative, E-Channel Specialist
Company: Danaher Corporation
Location: Buffalo Grove
Posted on: January 10, 2021
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Job Description:
Major Responsibilities:+ Drive excellence in E-channels: Subject
matter expertise in EDI, e-commerce & GHX order processing,
including but not limited to, exception processing, driving
on-boarding, e-channel process menu expansion, as well as knowledge
of exception reduction through customer engagement, process
enhancement and technical enhancements.+ Order processing: Process
daily exceptions with speed and accuracy through multiple channels
(E-Commerce/ EDI/ GHX/GFAX as well as phone, email, fax) from order
through to delivery & invoice.+ Daily tasks: Responsible for
reviewing the status of all open orders, RGA's, GIT, blocked and
incomplete orders, tickets, in support of customers' orders+
Customer Communication: Professionally handle incoming requests
through multiple channels (phone, email, fax and online) from
external and internal customers. + Problem Solving: Serves as a
resource/escalation point for issue resolution within the team.
Supports effective countermeasure identification and execution.+
Guidance & support: provide CSRs ongoing support by clarifying
standard work, answering questions, providing team subject matter
expertise. Key account support.+ Support DBS and continuous
improvement: drive process improvement tasks such as projects,
Daily Management, 5S, KPIs, Bowlers and other projects as
neededRequired Education, Experience, Skills: Education:+ High
School diploma required+ Associate or bachelor's degree
preferredProfessional Experience:+ 3-5+ years' Customer Service
experience or equivalentSkills:+ Subject Matter Expertise of
E-Channel order management: GHX, GFAX, EDI, E-commerce+ Advanced
working knowledge of Order Management systems ie/(SAP, SFDC,
Cisco)+ Demonstrated ability to use Microsoft Office (Excel, Word,
PowerPoint, Outlook)+ Strong detail orientation and
communication/listening skillsDanaher Corporation and all Danaher
Companies are equal opportunity employers that evaluate qualified
applicants without regard to race, color, national origin,
religion, sex, age, marital status, disability, veteran status,
sexual orientation, gender identity, or other characteristics
protected by law. The "EEO is the Law" poster is available
here.
Keywords: Danaher Corporation, Buffalo Grove , LBS Senior Customer Service Representative, E-Channel Specialist, Hospitality & Tourism , Buffalo Grove, Illinois
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