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Customer Service Supervisor

Company: Hire Excellence, Inc
Location: Buffalo Grove
Posted on: November 12, 2021

Job Description:

World Leading Manufacturing organization seeks a Customer Service Supervisor to join their team! The Customer Service Supervisor is responsible for supervising the activities of the customer service reps to ensure productivity and compliance with all standards set by management. They will make independent decisions regarding the planning, organizing, and scheduling of the work involved for assigned customers. -- In exchange for your expertise and commitment, we offer a highly competitive compensation and benefit package including 401k match, profit sharing, 3 comprehensive medical plans, dental, vision, and tuition reimbursement. Customer Service Supervisor Responsibilities:

  • Supervise the assignments and duties of each customer service rep to ensure a balanced workload
  • Manage the order entry, purchase order processes, and activities including returns, damages, compliance and other such claims
  • Responsible for staffing, performance appraisals and resolving employee concerns
  • Supervise and train direct reports and monitor their daily work
  • Support all assigned accounts and sales managers to ensure effective business transaction and relationships
  • Verify customer payment history each month and actively research past due payment issues
  • Monitor and report monthly inventory levels
  • Assist with the preparation of forecast data and reports
  • Maintain the current price list of OEM models and part numbers Job Requirements:Customer Service Supervisor Requirements:
    • 3+ years of supervisory experience in customer service within manufacturing or distribution
    • Strong working knowledge of SAP
    • Intermediate Excel skills
    • Strong problem solving, communication and interpersonal skills
    • Excellent team leadership

Keywords: Hire Excellence, Inc, Buffalo Grove , Customer Service Supervisor, Hospitality & Tourism , Buffalo Grove, Illinois

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