Customer Service Representative
Company: BAXTERBOO INC
Location: Buffalo Grove
Posted on: June 24, 2022
Job Description:
Job DescriptionBaxterBoo is an online retailer of pet food,
clothing, treats, and more!We are looking for a Customer Service
Representative to work in our corporate office located in Buffalo
Grove, IL. The Customer Service Representative will interact with
the company's customers by addressing inquiries and resolving
complaints. Consider joining our fast-growing
team!Responsibilities
- Interacts with customers via telephone, email, online chat, or
in person to provide support and information on products or
services.
- Collects and enters orders for new or additional products or
services.
- Fields customer questions and complaints; when the issue is
beyond the representative's knowledge, forwards to the assigned
specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve
customers' problems and concerns.
- Maintains customer accounts and records of customer
interactions with details of inquiries, complaints, or
comments.
- May provide support to the distribution center, if needed.
- Performs other related duties as assigned.
- Prolonged periods sitting at a desk and working on a
computer.
- Must be able to lift up to 15 pounds at times. Skills
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new
software.
- Positive work history and ability to maintain solid
attendance.
- Reliable and available to work extended hours.
- High school diploma or equivalent.
- Customer service experience required. Education
- High school diploma or equivalent.
- Customer service experience required.Physical Requirements
- Prolonged periods sitting at a desk and working on a
computer.
- Must be able to lift up to 15 pounds at times.
Keywords: BAXTERBOO INC, Buffalo Grove , Customer Service Representative, Hospitality & Tourism , Buffalo Grove, Illinois
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