Customer Service Representative

Company: BAXTERBOO INC
Location: Buffalo Grove
Posted on: June 24, 2022

Job Description:

Job DescriptionBaxterBoo is an online retailer of pet food, clothing, treats, and more!We are looking for a Customer Service Representative to work in our corporate office located in Buffalo Grove, IL. The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints. Consider joining our fast-growing team!Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers' problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• May provide support to the distribution center, if needed.
• Performs other related duties as assigned.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times. Skills
  • Excellent communication skills including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software.
  • Positive work history and ability to maintain solid attendance.
  • Reliable and available to work extended hours.
  • High school diploma or equivalent.
  • Customer service experience required. Education
    • High school diploma or equivalent.
    • Customer service experience required.Physical Requirements
      • Prolonged periods sitting at a desk and working on a computer.
      • Must be able to lift up to 15 pounds at times.

Keywords: BAXTERBOO INC, Buffalo Grove , Customer Service Representative, Hospitality & Tourism , Buffalo Grove, Illinois