Technical Support - R&D 1 (RD - RD - RDSUP - TE13)
Company: Cortech
Location: Buffalo Grove
Posted on: April 8, 2021
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Job Description:
PAY RATE $25.00/HOUR -- THIS IS NOT A REMOTE
POSITIONResponsibilitiesFields all incoming technical support
requests into the Field Support department and accountable for
resolving product information requests and product problem/solution
requests.Accountable for support requests related to product
information and product problems that are documented.May escalate
more difficult support requests to Field Support Engineers.Logs all
incoming support requests into the company call tracking system in
a timely and professional manner. Proficient at responding,
resolving, and closing 40 percent of support requests utilizing
technical training and undocumented, creative solutions.Escalates
more complex problems to Field Support Engineers.Complete company
designated training courses for position to enhance work
performance and career developmentParticipates in special projects
to increase the incumbent's role and technical abilities.Required
Knowledge/Skills, Education, and Experience-High School diploma or
equivalent- Excellent communication, conflict resolution, and
problem-solving skills- High understanding of customer satisfaction
and service orientationPreferred Knowledge/Skills, Education, and
Experience- Spanish Speaking HIGHLY PREFERRED- Bachelor's degree in
Hardware or Software Engineering or Computer Science or equivalent
related experience, is preferred- Proficiency with Microsoft
Windows operating system and computer networking is a plus.
Keywords: Cortech, Buffalo Grove , Technical Support - R&D 1 (RD - RD - RDSUP - TE13), IT / Software / Systems , Buffalo Grove, Illinois
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