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IT Operations Manager

Company: Amcor plc
Location: Buffalo Grove
Posted on: January 15, 2022

Job Description:

We are global, we are impacting the lives of millions every day, we are making a difference!

At Amcor we are inspired to change the packaging industry and are taking on the aspirational challenge to make all our products recyclable or reusable by 2025. Through our products and global footprint, we are in a unique position to truly make a difference in the packaging space. Our products impact the lives of millions of people across the globe every day from food, beverage, pharmaceutical, medical, home- and personal-care, and other essential products. Amcor is a thriving S&P 500 organisation listed both on the NYSE (AMCR) and ASX (AMC) with US$13 billion in sales. We have a proud history dating back to the 1860's and come a long way from a single paper mill based in Melbourne to becoming the global leading packaging company. Today, Amcor is an international organisation empowering its 50,000 employees in over 40 countries and across 250 sites.

Will you be next to join our journey towards a more sustainable future??At Amcor we are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organisation that is committed to providing sustainable packaging solutions. To find out more about our commitment to sustainability and about Amcor, visit?www.amcor.com.

Amcor Flexibles North America (AFNA), a division of Amcor, operates across 35 plants and employs 9,000 colleagues within North America with headquarters in Chicago, IL and Oshkosh, WI. AFNA makes flexible packaging solutions for food and beverage, healthcare, and home and personal care applications.

Job Description

The IT Operations Manager is responsible for delivering all IT services and SLA's for the locations within the Business Group/Unit (can be one or more countries), and indirectly across the entire Region (the Operations Manager can cover from one another on a regular basis). Manages team of IT Support Specialist co-workers, Business Analysts, Application Specialists, Business Relationship Managers, Territory Managers, Project Managers and contractors within the scope of responsibilities. The IT Operations Manager can also act as a BRM - Business Relationship Manager, governing the relationship with the Business Groups across the spectrum of IT.

IT Operations Manager is accountable for management and operation of all IT Infrastructure and legacy IT Applications under his/her scope, including external partners (e.g. Leasing, Data Centers, Service Providers, etc.). They manage all IT Demands from their BG's and sites, primarily through formal IT Business Reviews. This involves engagement with business stakeholders, from site/BU General Managers to business users, including supporting change management for new and existing business processes. They also conduct research and recommend the selection of IT equipment, applications and supplies plus manage delivery of all site-related IT projects, while adhering to approved budgets.

* Responsible for leading and managing several IT Support Specialists, IT Business Analysts, IT Project Managers and external contractors.
* Team size between 5 to 7+, some being contractors which includes managing the external contractor companies.
* Management and Delivery of Customer Service Level Agreements.
* Regular engagement and proactive management with Business Stakeholders (General Managers and leaders, plus BG/BU teams)
* Leads prioritization of IT initiatives based on organization(s) needs/strategy, IT workload and budget.

Our Expectations

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

* Our people are engaged and developing as part of a high-performing Amcor team
* Our customers grow and prosper from Amcor's quality, service, and innovation
* Our investors benefit from Amcor's consistent growth and superior returns
* The environment is better off because of Amcor's leadership and products

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

Amcor Flexibles North America is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the links "EEO is the and "EEO is the Law" Poster Supplement. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.


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Keywords: Amcor plc, Buffalo Grove , IT Operations Manager, IT / Software / Systems , Buffalo Grove, Illinois

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