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Back Office Technical Support Specialist

Company: Flex
Location: Buffalo Grove
Posted on: May 8, 2022

Job Description:

Description Inside Real Estate is a fast-growing, profitable, privately-held company and a technology leader in the real estate industry. In an industry where fluctuation is often the norm, we dont merely adapt. We create. We innovate. We lead. We discover solutions to new challenges and make something remarkable. We are on a mission to simplify workflows for Real Estate companies around the country, and we are looking to add to our team. Good candidates for a Back Office Technical Support Specialist role at Inside Real Estate thrive in an energetic, fast-paced environment. If you excel in mathematics or accounting, and enjoy figuring out logic puzzles, then we bet you have the right skills for this role. Our team loves to learn new things, solve problems and enjoys the challenge of working through all the technical kinks. Navigating, troubleshooting, researching and documenting solutions. A Back Office Technical Support Specialist Is Responsible For Developing new skills and becoming a deep subject matter expert in Inside Real Estates back office commissions and accounting platform Troubleshooting and working with 3rd party partners Helping find solutions to our customers toughest technical and business questions Owning customer issues, from start to finish Serving as the customers primary point of contact Helping customers configure accounts, including commission splits Responding to inbound calls, emails, and live chats during dedicated business hours Providing outstanding customer support in all channels Display professional written and verbal correspondence Handling complaints and problems efficiently and with urgency Requirements Four year technical degree (Computer Science, IT, IS, or related) or 2-4years related experience Keen problem solving with a unique ability to think on your feet Self-starter and comfortable taking the initiative Proven ability to exercise judgment to deliver superior customer service Ability to analyze software performance and functionality in SaaS web/mobile environments Experience with accounting concepts and practices Intellectually curious with a strong desire to see things to resolution Adaptable to change and able to quickly learn new tools and technologies Strong organizational and time management skills Detail oriented Familiarity with SaaS solutions and enterprise-level customers a plus Utilize email, calls, Zooms, and chats to connect with customers and troubleshoot issues General understanding of the Real Estate Industry preferred Benefits At Inside Real Estate enjoy: Small company feel, with big company growth, support and stability Competitive compensation, bonus opportunities, and great benefits including: Medical, Dental, Vision, HSA, FSA, 401k Retirement Savings, voluntary benefits, paid time off and paid holidays 401K Employer Matching Company paid Parental Leave A focus on driving top results in a fun environment Opportunities to grow within our company Potential to work in a remote setting Exciting/energetic work environment and fun, creative culture EEO We believe that the unique contributions of all Insiders is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. COVID-19 If you are hired, and your position demands business travel &/or meeting/working at an office location, we will require you to prove that you have received the COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated. Please do not reveal any information about your vaccination status at this time.by Jobble

Keywords: Flex, Buffalo Grove , Back Office Technical Support Specialist, IT / Software / Systems , Buffalo Grove, Illinois

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