Company: e.biT Consulting
Location: Buffalo Grove
Posted on: May 12, 2022
Our client, a leading provider of CRM Software for the debt
collection industry, is seeking a Level One Technical Support Agent
on a direct hire basis.
This role is fully remote. Must be comfortable working in CST.
The Support Agent works in the office and act as the first level
support to our customers This includes communication via e-mail
tickets and phone. Your ongoing developed knowledge of our products
and the ability to interpret functionality into solutions for
clients is at the core of the position and growth. Duties and
Responsibilities include but are not limited to the following:
COMMON CORE ROLES --- Understand the industries we service and how
the software is used to solve industry specific problems. ---
Communicate with clients via phone and email. --- Be proficient
using and navigating the internet, have basic Excel, Word, and PDF
knowledge, use keyboard shortcuts and be a strong typist with
proper grammar. --- Possess the ability to verbally communicate
with clients. --- Be comfortable and confident mitigating customer
issues. --- Precise written skills to document client requests in
the ticketing system. --- Ability to translate technical and
business problems into software solutions. --- Ability to learn and
adapt quickly as there are frequent changes to industries and
software will require you to learn new methods, processes, or
software functionality quickly. --- Work independently and are
responsible for accomplishing tasks. --- Duties, responsibilities,
and activities may change, or new ones may be assigned at any time
with or without notice.
ADDITIONAL RESPONSIBILITIES --- Ensure that Information
Confidentiality, Integrity and Privacy is always maintained with
processing information assets. --- Delivers great results, provides
a superior brand experience for customers and employees. ---
Demonstrates ability to complete multiple tasks simultaneously. ---
Proven ability to work with highly confidential information and
possesses conflict management skills. --- Demonstrates ability of
basic computer skills (Microsoft Office), PC and/or Mac experience.
--- Strong cognitive skills, including problem analysis, decision
making, financial and quantitative analysis. --- Able to
communicate with clients and employees in a professional, friendly,
and diplomatic manner.
REQUIRED QUALIFICATIONS --- HTML / CSS knowledge --- Webinar /
Join.me / Google Meet
Keywords: e.biT Consulting, Buffalo Grove , Technical Support, IT / Software / Systems , Buffalo Grove, Illinois
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