Field Service Engineer

Company: Job Juncture
Location: Buffalo Grove
Posted on: August 1, 2022

Job Description:

Field Service Engineer

• 
  
• Our client is an equipment manufacturer, selling to some of the biggest and most successful aerospace, metal, and automotive companies in the world, with a proven track record of success.
  
• They have been in business for 68 years and have been growing at 20% rate year after to year.
  
• Due to growth, the client has expanded and is adding a Field Service Engineer to the team
  
• People with a track record of innovation and achievement, succeed and thrive in our client’s environment.
  
• This role is a remote role and will work from home when not traveling 75%-100% of the time
  
  Benefits:
  
  • 
    
  • Unlimited growth potential
    
  • 100% paid for medical, dental and vision benefits
    
  • Excellent 401K match
    
  • Good vacation package
    
  • Salary is 75K – 100K + bonus + other perks (based on related experience and education)
    
  • Tools, cell phone, laptop and other perks provided
    
  • Travel 100% paid, company credit card and per diem
    
  • Overtime pay
    
  • Paid training, coaching and skill development
    
    Responsibilities:
    
    • 
      
    • Remote role with 75%-100% travel 
      
    • Perform installations, unpacking/ packing, inspection, preventative maintenance, and corrective maintenance / repairs of the equipment
      
    • Provide excellent customer service to ensure installation is flawless and seamless
      
    • Technical support on operation, repair and maintenance of packaging equipment as needed through on-site visits
      
    • Provide telephone/remote technical support for equipment at sites throughout United States
      
    • Initiate proactive action on behalf of the customer, e.g., preventative maintenance
      
    • Provide closed-loop feedback on all escalated actions
      
    • Develop customer relationships that breed loyalty
      
    • Actively promote the features and benefits of the equipment/ products
      
    • Actively engage other areas of the business when opportunities exist
      
    • On-call as needed to support equipment throughout the United States
      
    • Performs the administrative duties associated with the job including Expense Reports, Mileage reports, Timecards, Parts Requisitions/Returns, Installation Reports, Service Reports, and other reporting duties, which may be assigned.
      
       
      Required Qualifications:
      
      • 
        
      • BS/BA/AAS/ Maintenance certification in electronics, maintenance or equivalent 5+ years maintenance / troubleshooting or field service maintenance work is required
        
      • 3+ years of manufacturing maintenance/ field service experience, ideally from an equipment manufacturer, CNC, metals, laser cutting, packaging equipment or related industries required
        
      • Must have experience troubleshooting, inspecting, and performing PMs on equipment; prefer installation experience
        
      • Able to read blueprints and electrical schematics
        
      • Excellent electrical and mechanical troubleshooting skills
        
      • Professional, articulate, excellent customer service skills and open to going the extra mile to ensure the customer is happy
        
      • Be on-call as needed to support customers’ needs
        
      • Capable of operating test equipment
        
      • Open to traveling 75% – 100% of the time
        
      • Must be willing to travel anywhere in the US
        
         
         
         

Keywords: Job Juncture, Buffalo Grove , Field Service Engineer, IT / Software / Systems , Buffalo Grove, Illinois