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Field Service Engineer

Company: Job Juncture
Location: Buffalo Grove
Posted on: August 1, 2022

Job Description:

Field Service Engineer


  • Our client is an equipment manufacturer, selling to some of the biggest and most successful aerospace, metal, and automotive companies in the world, with a proven track record of success.
  • They have been in business for 68 years and have been growing at 20% rate year after to year.
  • Due to growth, the client has expanded and is adding a Field Service Engineer to the team
  • People with a track record of innovation and achievement, succeed and thrive in our client’s environment.
  • This role is a remote role and will work from home when not traveling 75%-100% of the time

    Benefits:

    • Unlimited growth potential
    • 100% paid for medical, dental and vision benefits
    • Excellent 401K match
    • Good vacation package
    • Salary is 75K – 100K + bonus + other perks (based on related experience and education)
    • Tools, cell phone, laptop and other perks provided
    • Travel 100% paid, company credit card and per diem
    • Overtime pay
    • Paid training, coaching and skill development

      Responsibilities:

      • Remote role with 75%-100% travel 
      • Perform installations, unpacking/ packing, inspection, preventative maintenance, and corrective maintenance / repairs of the equipment
      • Provide excellent customer service to ensure installation is flawless and seamless
      • Technical support on operation, repair and maintenance of packaging equipment as needed through on-site visits
      • Provide telephone/remote technical support for equipment at sites throughout United States
      • Initiate proactive action on behalf of the customer, e.g., preventative maintenance
      • Provide closed-loop feedback on all escalated actions
      • Develop customer relationships that breed loyalty
      • Actively promote the features and benefits of the equipment/ products
      • Actively engage other areas of the business when opportunities exist
      • On-call as needed to support equipment throughout the United States
      • Performs the administrative duties associated with the job including Expense Reports, Mileage reports, Timecards, Parts Requisitions/Returns, Installation Reports, Service Reports, and other reporting duties, which may be assigned.

         
        Required Qualifications:

        • BS/BA/AAS/ Maintenance certification in electronics, maintenance or equivalent 5+ years maintenance / troubleshooting or field service maintenance work is required
        • 3+ years of manufacturing maintenance/ field service experience, ideally from an equipment manufacturer, CNC, metals, laser cutting, packaging equipment or related industries required
        • Must have experience troubleshooting, inspecting, and performing PMs on equipment; prefer installation experience
        • Able to read blueprints and electrical schematics
        • Excellent electrical and mechanical troubleshooting skills
        • Professional, articulate, excellent customer service skills and open to going the extra mile to ensure the customer is happy
        • Be on-call as needed to support customers’ needs
        • Capable of operating test equipment
        • Open to traveling 75% – 100% of the time
        • Must be willing to travel anywhere in the US

           
           
           

Keywords: Job Juncture, Buffalo Grove , Field Service Engineer, IT / Software / Systems , Buffalo Grove, Illinois

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