Field Service Engineer
Company: Job Juncture
Location: Buffalo Grove
Posted on: August 1, 2022
Job Description:
Field Service Engineer
- Our client is an equipment manufacturer, selling to some of the
biggest and most successful aerospace, metal, and automotive
companies in the world, with a proven track record of
success.
- They have been in business for 68 years and have been growing
at 20% rate year after to year.
- Due to growth, the client has expanded and is adding a Field
Service Engineer to the team
- People with a track record of innovation and achievement,
succeed and thrive in our client’s environment.
- This role is a remote role and will work from home when not
traveling 75%-100% of the time
Benefits:
- Unlimited growth potential
- 100% paid for medical, dental and vision benefits
- Excellent 401K match
- Good vacation package
- Salary is 75K – 100K + bonus + other perks (based on related
experience and education)
- Tools, cell phone, laptop and other perks provided
- Travel 100% paid, company credit card and per diem
- Overtime pay
- Paid training, coaching and skill development
Responsibilities:
- Remote role with 75%-100% travel
- Perform installations, unpacking/ packing, inspection,
preventative maintenance, and corrective maintenance / repairs of
the equipment
- Provide excellent customer service to ensure installation is
flawless and seamless
- Technical support on operation, repair and maintenance of
packaging equipment as needed through on-site visits
- Provide telephone/remote technical support for equipment at
sites throughout United States
- Initiate proactive action on behalf of the customer, e.g.,
preventative maintenance
- Provide closed-loop feedback on all escalated actions
- Develop customer relationships that breed loyalty
- Actively promote the features and benefits of the equipment/
products
- Actively engage other areas of the business when opportunities
exist
- On-call as needed to support equipment throughout the United
States
- Performs the administrative duties associated with the job
including Expense Reports, Mileage reports, Timecards, Parts
Requisitions/Returns, Installation Reports, Service Reports, and
other reporting duties, which may be assigned.
Required Qualifications:
- BS/BA/AAS/ Maintenance certification in electronics,
maintenance or equivalent 5+ years maintenance / troubleshooting or
field service maintenance work is required
- 3+ years of manufacturing maintenance/ field service
experience, ideally from an equipment manufacturer, CNC, metals,
laser cutting, packaging equipment or related industries
required
- Must have experience troubleshooting, inspecting, and
performing PMs on equipment; prefer installation
experience
- Able to read blueprints and electrical schematics
- Excellent electrical and mechanical troubleshooting
skills
- Professional, articulate, excellent customer service skills and
open to going the extra mile to ensure the customer is
happy
- Be on-call as needed to support customers’ needs
- Capable of operating test equipment
- Open to traveling 75% – 100% of the time
- Must be willing to travel anywhere in the US
Keywords: Job Juncture, Buffalo Grove , Field Service Engineer, IT / Software / Systems , Buffalo Grove, Illinois
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