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Hiring Immediately Technical Support

Company: Aldi
Location: Buffalo Grove
Posted on: November 15, 2022

Job Description:

Our National IT Services department supports every part of our organization - from Finance and Project Management to Logistics, Operations, Warehouse and more. Our team of IT managers, analysts, specialists and service desk technicians drive innovation and lend their expertise to our people across the entire company, building careers that are both challenging and rewarding.As an Application Specialist, you will be a member of the Stores International team supporting propriety store point-of-sale software solutions. The ideal candidate for this role will need to have experience supporting and testing point of sale systems and database maintenance. In this role, you will work with a project team comprised of IT and Operations colleagues to install self-checkout hardware and software in 1000+ ALDI stores. In addition to installations activities, you will work with internal customers to provide support for the current solutions and engage in requirements gathering for any new requests.Position Type: Full-TimeStarting Wage: $65,000 per yearWork Location: Aurora, ILThis role is eligible to participate in ALDI's Hybrid Work Program, which allows remote work up to 3 days per week (i.e., work remotely up to 3 days per week; work in-office at least 2 days per week)Duties and Responsibilities: Must be able to perform duties with or without reasonable accommodation.--- Resolves incidents and requests in a timely manner; documents work and resolution steps within service management tool.--- Escalates incidents and requests to appropriate internal personnel or external vendors when further expertise is required.--- Participates in the overall Information Technology Infrastructure Library (ITIL) service management processes for software and hardware solutions.--- Assists or coordinates with national and international project delivery, including documentation, testing, training, and deployment for software or hardware solutions.--- Adheres to standards, policies, and pre-established guidelines to perform the functions of the job.--- Collaborates with team members and communicates relevant information to direct leader.--- Upholds the security and confidentiality of documents and data within area of responsibility.--- Other duties as assigned.Job Qualifications: ALDI Acts Competencies:Perform within ALDI Acts competencies as outlined below.--- Collaborates and Cooperates with Team: Commits to and supports a collaborative and high-performing working environment with peers and managers.--- Drives for Success: Seizes opportunities and proactively takes concrete actions to complete tasks. Goes the "extra mile" and persistently overcomes obstacles to improve outputs.--- Focuses on the Customer: Seeks to understand underlying customer needs to create value. Drives the team to maintain focus on customers.--- Plans and Prioritizes: Sets priorities and organizes information in order to efficiently and effectively achieve positive results.--- Thinks Critically and Resolves Problems: Responds to emerging problems in an accurate and timely manner. Where possible, leverages available resources to address situations before they occur.Job-specific Competencies:Knowledge/Skills/Abilities--- Gives attention to detail and follows instruction.--- Ability to stay organized and multi-task efficiently.--- Ability to work both independently and within a team environment. --- Establishes goals and works toward achievement. --- Effective time management; maximizes productivity.--- Ability to interpret and apply company policies and procedures.--- Ability to understand overall data flow from user specifications considering all input and output, hardware, software and the operating environment. --- Proficient with office productivity software. --- Develops and maintains positive relationships with internal and external parties.--- Prepares written materials to meet purpose audience. --- Ability to define specifications from user requirements. ---- Proficient with Structured Query Language (SQL).Education and Experience:--- Bachelor's Degree or a combination of education and experience providing equivalent knowledge required.--- Experience supporting grocery retail point-of-sale systems, with an emphasis on self-checkout.--- Familiarity with AGILE testing methodology and best practices.--- Familiarity with ServiceNow incident management.--- Experience with automated software testing a plus.Physical Requirements:--- Work is performed in an office environment where a computer, telephone and other office equipment are used as needed to perform duties.--- Regularly required to sit, reach, grasp, stand and move from one area to another.--- Constantly and repeatedly use keyboard/mouse.--- Occasionally required to push, pull, bend, lift and move up to 25 lbs.Travel:--- International & Domestic travel required.--- Up to 10%.ALDI offers competitive wages and benefits, including:

  • 401(k) Plan
  • Company 401(k) Matching Contributions
  • Employee Assistance Program (EAP)
  • PerkSpot National Employee Discount Program In addition, eligible employees are offered:
    • Medical, Prescription, Dental & Vision Insurance
    • Generous Vacation Time & 7 Paid Holidays
    • Up to 6 Weeks Paid Parental Leave at 100% of pay
    • Up to 2 Weeks Paid Caregiver Leave at 100% of pay
    • Short and Long-Term Disability Insurance
    • Life, Dependent Life and AD&D Insurance
    • Voluntary Term Life InsuranceClick here to learn more about the benefits ALDI has to offerALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.

Keywords: Aldi, Buffalo Grove , Hiring Immediately Technical Support, IT / Software / Systems , Buffalo Grove, Illinois

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