Senior Zone Technical Expert (ZTE) - Smart Buildings / Automation - Remote

Company: Siemens Mobility
Location: Buffalo Grove
Posted on: March 17, 2023

Job Description:

Who designs your future? You do. Are you looking for a career where you can showcase your technical aptitude and passion for problem solving to ensure your customers can work in a comfortable, safe, andenergy-efficient environment? Then look to Siemens! Our Smart Buildings help to create efficient, safe, responsive and responsible environments - and so, we are creating perfect places. We're looking to empower people wanting to tackle the challenges facing society and who want to make real what matters most. Think this is you?Join our team! Recognized by Fortune as World's Most Admired Companies 2022.Our Culture:At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external developmentopportunities.What you will do for Siemens Smart Infrastructure:Provide product expertise in Building Technologies Disciplines: Automation, Security or Fire products and 3rd party systems to Zone staff. Creates and delivers training and applications support for Field Technicians and Specialists. Provides on-site technical troubleshooting for resolution of customer issues. Provides advanced technical assistance for Sales activitiesPrincipal Duties & Responsibilities:

• Work with the Zone Engineering team to help implement strategies for cross disciplines (automation, fire and security) specifically in I2S and IBMS.
• Diagnoses and resolves technical problems on jobs and provides appropriate reports to management.
• Troubleshoots network, software, and/or hosted system malfunctions.
• Leverage remote connectivity to improve rapid problem solving with technicians and customers.
• Works with other Zone Technology Experts to develop and share technical solutions.
• Creates training content.
• Work with Zone engineering team to implement strategies to reduce installation costs.
• Stays current with BT product documentation and communicates updates to field technicians and specialists
• Maintains technical expertise on all products, tools, and gateways through continuing education initiatives.
• Coaches Field Technicians on company systems and service offerings.
• Provides technical sales assistance and support on latest company products.
• Performs product demonstrations and communicates design strategies to Sales Executives.
• Leads meetings in order to ensure best practice sharing and team work.
• Participates in advisory teams for new product releases, project slates, and technical training development.
• Provides Manager a monthly report of all activities performed (Sales support, Technical and Application support, training, mentoring, etc---). Suggests ways to continuously improve reports and meeting content.
• Supports all BT personnel, in the offices in the assigned ZonePreferred Education & Experience:
  • High School diploma required; BS/BA in related discipline preferred or equivalent combination of education and experience.
  • 5+ yrs engineering/systems experience.
  • Certifications required by Fire code.
  • Microsoft/Cisco/technical certifications preferred or required based on discipline.
  • Demonstrates and applies an advanced knowledge of field of specialization through successful completion of complex assignments.
  • Successfully applies knowledge of complex concepts, practices, and procedures in particular specialization.
  • Demonstrates knowledge of organization's business practices and issues.
  • Excellent verbal and written communication skills for conducting company product training courses for Zone technical and sales staff.
  • Excellent problem solving skills.
  • Demonstrates leadership skills to mentor less experienced ZTS's and to lead complex issues to resolution with minimal oversight.
  • Must be 21 years of age to participate in required vehicle plan and must possess a valid driver's license.#LI-SM1Organization: Smart InfrastructureCompany: Siemens Industry, Inc.Experience Level: Mid-level ProfessionalFull / Part time: Full-timeEqual Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, .Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, .California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click .

Keywords: Siemens Mobility, Buffalo Grove , Senior Zone Technical Expert (ZTE) - Smart Buildings / Automation - Remote, IT / Software / Systems , Buffalo Grove, Illinois