Technical Support Specialist

Company: Hired by Matrix
Location: Buffalo Grove
Posted on: March 19, 2023

Job Description:

Do you want more than just another job? Are you ready to team up with an organization that values your contributions? Then Hired by Matrix is for you!

Working with some of the US' premier companies, we excel at connecting candidates with positive cultures and dynamic teams. We even go the extra mile with our signature Consultant Appreciation Program (CAP) to help them in their future job searches.

Hired by Matrix has provided talent solutions to enhance organizations' team capacities for over three decades. As a full-service search firm, we partner with companies across industries, including Financial Services, Fintech, Consumer Goods and Services, Security and Logistics, Pharmaceutical / Biotech, Technology, Automotive, Engineering, and Healthcare.

At-a-Glance:
Are you ready to build your career by joining a multi-national industrial manufacturing company? If so, our client is hiring a Technical Support Specialist!

What You'll Do:

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• Field all incoming technical support requests and resolve product information and product problem/solution requests.
  
• Log all incoming support requests into call tracking system.
  
• Respond, resolve, and close 40 percent of support requests utilizing technical training and creative solutions.
  
• Complete company designated training courses to enhance work performance and career development.
  
• Participate in special projects. -
  
  What You Bring:
  
  
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  • High School diploma or equivalent.
    
  • Excellent communication, conflict resolution, and problem-solving skills.
    
  • High understanding of customer satisfaction and service orientation.
    
  • Bachelor's degree in Hardware or Software Engineering or Computer Science or equivalent related experience, is preferred.
    
  • Proficiency with Microsoft Windows operating system and computer networking is a plus.
    
    Position Type: Contract
    
    Get in Touch:
    We want to hear from you! If you think you'd be a good match, submit your resume and reach out to Faiyaz at 732-807-1008 to learn more.
    
    Who We Are:
    Since 1986, Hired by Matrix, Inc. has improved our candidates' lives with exciting job opportunities that provide outstanding career advancement. Hired by Matrix offers our contract professionals competitive salaries, benefits after 60 days, and a 401k option with a company match after one year. Hired by Matrix is an Equal Opportunity Employer and proud to be certified as both a Woman-Owned Business Enterprise and a Woman-Owned Small Business.
    
    Connect with us on LinkedIn today and learn more about how HbM can change your career: https://www.linkedin.com/company/hired-by-matrix-inc/
    
    Check out our Career Center: https://www.hiredbymatrix.com/find-work/open-positions/
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Keywords: Hired by Matrix, Buffalo Grove , Technical Support Specialist, IT / Software / Systems , Buffalo Grove, Illinois