IT Service Desk Technician
Location: Kenosha
Posted on: June 23, 2025
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Job Description:
IT Service Desk Technician Pay from $24 to $30 per hour with
significant growth and earning potential! Corporate Headquarters
12575 Uline Drive, Pleasant Prairie, WI 53158 Uncover your full
potential in a collaborative IT environment where you'll
troubleshoot technology issues as an IT Service Desk Technician.
Bring your skills to an industry leader that runs one of the
largest e-commerce sites in the U.S. Better together! This position
is on-site in Pleasant Prairie, WI or Waukegan, IL based on need,
and we are looking for people who share our passion. Hours: Monday
- Friday, 6 AM to 2:30 PM Position Responsibilities Provide support
and troubleshooting for desktop, laptop and data center hardware /
software issues. Create incident tickets to document issues and
route tickets to appropriate support group. Handle major IT
incident management to quickly resolve issues that impact the
business. Support IT operations including system saves and
restores, AS400 IPLs, server reboots, off-site tape storage and
report generation and distribution. Conduct user account set-up,
security maintenance and systems monitoring. Minimum Requirements
High school diploma or equivalent. Bachelor's degree preferred. 3
years of experience as IT Service Desk Technician or Data Center
Operator. Experience with incident, change and problem management
in a multi-location data center. Experience in utilizing ITIL
compliant Service Management platforms, including ServiceNow.
Benefits Complete health insurance coverage and 401(k) with 6%
employer match that starts day one ! Multiple bonus programs. Paid
holidays and generous paid time off. Tuition Assistance Program
that covers professional continuing education. Employee Perks
On-site café and first-class fitness center with complimentary
personal trainers. Over four miles of beautifully maintained
walking trails. About Uline Uline, a family-owned company, is North
America’s leading distributor of shipping, industrial, and
packaging materials with over 9,000 employees across 14 locations.
Uline is a drug-free workplace . EEO/AA Employer/Vet/Disabled
LI-SR1 CORP (IN-PPITL3) Our employees make the difference and we
are committed to offering exceptional benefits and perks! Explore
Uline.jobs to learn more!
Keywords: , Buffalo Grove , IT Service Desk Technician, IT / Software / Systems , Kenosha, Illinois
