ProServe Area Delivery Leader - Engagement Management, AWS Industries

Company: Amazon
Location: Chicago
Posted on: April 3, 2026

Job Description:

The Amazon Web Services Professional Services (ProServe) Industry team is seeking an experienced ProServe Area Delivery Leader (PADL) with global responsibility for our Engagement Management capability. This senior leadership role will have responsibility for building, scaling, and evolving the ProServe Industry Engagement Management capability. The PADL-EM will have responsibility for all Engagement Management delivery activities globally, ensuring optimal support while maximizing team utilization and revenue performance. You'll report to the Geo Delivery Leader serving as a strategic advisor to customers, partners, and internal AWS teams. As a PADL-EM you will coach, manage, and guide our Engagement Management - Delivery Practice Managers (DPMs) and their teams, to ensure they are providing best in class Engagement Management to our customers. Routinely engaging with C-level executives within our customers, you will be responsible for ensuring Area SDTs work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. PADLs primarily drive their teams to partner with ProServe Account Executives to identify, understand, and define business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and successfully executing SOWs. Your experience gained leading teams within the technology sector, will equip you with the ability to optimize team growth and performance through implementing tailored people development plans, ensuring Area SDTs are aligned to customer needs, and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams, you will cultivate strong customer, Amazon Global Sales (AGS), and ProServe team relationships which enables exceptional business performance. PADLs success is primarily measured through the Area P&L by delivering customer engagements on time, within budget, and exceeding customer expectations (CSAT). The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. Key job responsibilities As an experienced Professional Services Delivery Leader, you will be responsible for: • Leading and managing the Area Shared Delivery Team, overseeing Delivery Practice Managers (DPMs) and their teams • Ensuring delivery of best-in-class solutions for customers and partners, meeting and exceeding satisfaction targets • Driving business development initiatives and provide portfolio guidance and oversight • Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and partners to identify and define customer business outcomes • Managing the Area P&L, optimizing team growth, performance, and utilization, ensuring on-time and within-budget delivery of customer engagements • Serving as an escalation point for Sales and Delivery teams, engaging in pre-sales, in-flight projects, and post-implementation reviews • Driving quality and productivity initiatives to exceed customer satisfaction targets About the team ABOUT AWS: Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. - 10 years of IT and/or Management Consulting, or 5 years of people leadership experience - Bachelor's degree in Computer Science, Math, or a related field - Experience leading cloud transformation projects - Experience building and leading IT Consulting delivery teams of Engagement Managers with global Fortune 500 companies - Experience in any of the industries such as Health Care & Life Sciences, Telecommunications, Financial Services (Banking/Insurance), Automotive and Manufacturing, Energy, Media & Entertainment, Gaming and Sports - Experience in financial modeling, P&L management or analysis - Experience building and maintaining C-level client relationships - Advanced technology degree ond/or Project Management Professional (PMP), (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred - Understanding of AWS services, architectures, and best practices, experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework, - Experience developing agentic and AI solutions across multiple lines of businesses and customers to scale delivery productivity and quality through global mechanisms Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, CA, San Francisco - 231,200.00 - 312,800.00 USD annually USA, GA, Atlanta - 201,000.00 - 272,000.00 USD annually USA, IL, Chicago - 201,000.00 - 272,000.00 USD annually USA, NY, New York - 221,100.00 - 299,200.00 USD annually USA, TX, Austin - 201,000.00 - 272,000.00 USD annually USA, TX, Dallas - 201,000.00 - 272,000.00 USD annually USA, TX, Houston - 201,000.00 - 272,000.00 USD annually USA, VA, Arlington - 201,000.00 - 272,000.00 USD annually USA, VA, Herndon - 201,000.00 - 272,000.00 USD annually USA, WA, Seattle - 201,000.00 - 272,000.00 USD annually

Keywords: Amazon, Buffalo Grove , ProServe Area Delivery Leader - Engagement Management, AWS Industries, IT / Software / Systems , Chicago, Illinois