Dispatcher
Company: LSG Sky Chefs
Location: Des Plaines
Posted on: March 2, 2026
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Job Description:
Job Title: Dispatcher Job Location: Des Plaines-USA-60016 Work
Location Type: On-Site Salary Range: $28.00 - 28.00 per hour About
us LSG Sky Chefs is one of the world’s largest airline catering and
hospitality providers, known for its outstanding reputation and
dynamic approach in the industry. Voted “Airline Caterer of the
Year in North America” for 2023 and 2024, we are committed to
excellence and innovation, driven by the dedication and expertise
of our talented employees. Our team members are the heart and soul
of our success, consistently delivering exceptional culinary
experiences and outstanding service to our clients and their
passengers across North and Latin America. Role Purpose Statement
As a Dispatcher at LSG SkyChefs, your primary purpose is to ensure
the smooth and efficient coordination of ground transportation
operations to support the timely delivery of airline catering and
other related services. You play a vital role in orchestrating the
movement of vehicles, personnel, and resources to meet the demands
of our airline clients, while adhering to safety protocols and
delivering exceptional service. Main Accountabilities
Transportation Coordination: Receive and analyze transport
requests, ensuring accuracy and completeness of information.
Efficiently schedule and dispatch drivers, vehicles, and equipment
based on operational needs and customer requirements. Monitor the
progress of deliveries, making adjustments as necessary to maintain
on-time performance and optimize efficiency. Route Planning and
Optimization: Plan and optimize delivery routes to minimize travel
time, fuel consumption, and operational costs. Consider factors
such as traffic conditions, airline schedules, and customer
preferences while maximizing resource utilization. Continuously
evaluate and improve routing strategies to enhance productivity and
customer satisfaction. Communication and Customer Service: Serve as
the primary point of contact for drivers, airline representatives,
and other stakeholders. Communicate delivery instructions, special
requests, and changes in schedules or circumstances in a clear and
timely manner. Provide exceptional customer service, addressing
inquiries, resolving issues, and ensuring a positive experience for
all parties involved. Safety and Compliance: Ensure compliance with
all applicable safety regulations, company policies, and industry
standards. Monitor driver performance, adherence to traffic rules,
and compliance with established procedures. Promote a culture of
safety and awareness among drivers, fostering a proactive approach
to prevent accidents and minimize risks. Data Management and
Reporting: Maintain accurate records and documentation related to
transport operations, including delivery schedules, driver logs,
and incident reports. Generate reports and analyze data to identify
trends, evaluate performance, and propose process improvements.
Utilize technology tools and systems to capture and track relevant
information efficiently. Team Collaboration: Collaborate closely
with other departments, such as logistics, catering, and quality
assurance, to ensure seamless coordination and operational
excellence. Foster a positive and collaborative work environment,
promoting effective teamwork and communication among drivers and
support staff. Contribute to a culture of continuous improvement,
sharing ideas and best practices to enhance overall operational
efficiency. Knowledge, Skills and Experience High school diploma or
equivalent; additional education or certification in logistics or
transportation management is a plus. Proven experience as a
dispatcher or in a similar role, preferably in the aviation or
catering industry. Strong organizational and multitasking skills,
with the ability to prioritize and adapt to changing circumstances.
Excellent communication and interpersonal skills, with the ability
to interact effectively with diverse stakeholders. Proficiency in
using dispatch software, GPS tracking systems, and other relevant
technology tools. Knowledge of transportation regulations, road
safety, and best practices in logistics and routing. LSG Sky Chefs
is an EEO and Affirmative Action Employer of
Women/Minorities/Veterans/Individuals with Disabilities.
Keywords: LSG Sky Chefs, Buffalo Grove , Dispatcher, Logistics, Transportation & Drivers , Des Plaines, Illinois
