Client Service Representative

Company: Veterinary Specialty Center
Location: Buffalo Grove
Posted on: January 12, 2021

Job Description:

Description: Are you looking for a position with growth opportunity at an award-winning privately owned Veterinary Hospital? Our fast-paced specialty and critical care hospital is looking for full time and part-time client service candidates who are friendly, compassionate, self-motivated, and professional individuals to join our team. We provide our patients and clients with some of the most advanced diagnostics and veterinary medicine in the country. We take pride in what we do on a daily basis to provide our patients with the most comfortable and caring experience during their stay.We are looking for: Client Service RepresentativesAt Veterinary Specialty Center, our Client Service Team plays an integral role acting as a liaison between the clients and our doctors and staff, and facilitate an efficient and orderly flow of patient visits. The person in these positions has the potential to have a profound impact on patient care and our relationships with both our clients and referring veterinarians. Our client service teams are an essential part of our daily operations.We have several roles in our client service team ranging from face to face to behind the scenes work including Greeters, Front Desk Receptionists, Scheduling Coordinators, Emergency and Critical Care Coordinators, and Surgery Patient Liaisons. Depending on the position, your duties may include greeting clients with a warm smile, strong eye contact, and approachable demeanor, professionally answering phone calls on multiple lines, scheduling appointments, discussing finances and processing payments, educating clients regarding services, managing electronic data, preparing patient care plans, and performing various clerical duties.. Requirements: * Minimum 2 years of client service and/or medical office experience is preferred* High school diploma or equivalent required* Associates or Bachelor's degree preferred, or the equivalent of education and experience* Medical background and medical terminology training is helpful* Flexible hours including evenings, weekends and holidays; overtime may be required* Excellent verbal and written communication skills* Strong Mathematical Skills* Ability to effectively manage a multiline phone system; 80+ incoming calls per day* Ability to type/keyboard at least 50 wpm* Strong multitasking skills while keeping attention to detail* Frequently alternate between seated and standing working positions* Lift up to 30 pounds multiple times per day with or without assistance* Ability to work long periods at computer in high noise levels

Keywords: Veterinary Specialty Center, Buffalo Grove , Client Service Representative, Other , Buffalo Grove, Illinois