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Repair Services Associate, II

Company: Zebra Technologies
Location: Buffalo Grove
Posted on: November 17, 2021

Job Description:

Overview:At Zebra, we're reinventing how businesses operate at the enterprise edge - helping them run faster, smarter, and more connected than ever before. We are a dynamic community of builders, doers and problem solvers, we each play a unique role - shaping new technologies, bringing solutions to market, and partnering with companies on the front line of business. Being a part of Zebra means making your mark as we make digital transformation a reality. It means growing into a leader at a leading company that makes a distinct difference - because together, we've only just begun.Performs and understands a variety of tasks associated with servicing customer product. Learns and applies developing knowledge of department and individual performance metric relationships, basic product design principles, data analysis, and operation cost components.Evening shift: M-F, 4:15pm -12:45amResponsibilities:Services customer product, including evaluating and validating customer complaint information, repair history, troubleshooting, and contract entitlementCreates work instructions, check sheets, or other process documentationDevelops familiarity with a larger subset of products and processes, repair tasks that require specific skills learns and basic product design principles; follows general work instructions for assignments according to productivity and qualify standardsPro-actively identifies areas for quality and/or productivity improvement; may work with other departments/colleagues to identify and implementPossess good knowledge of repair systems; developing the ability to see larger scale trends in terms of product failure modes and repeat repairsTrains associates in basic work assignments and shares information with the team in regards to new learningsComplies with all required safety practices, and regulations; participates in safety meetings, committees, and/or auditsMay perform activities to calibrate tools and maintain equipmentMay obtain certification as an emergency responderMay obtain training in other areas of safety (i.e. fire extinguisher use)Qualifications:Required:Ability to work effectively with other employeesGood communication and interpersonal skillsTake accountability for work and actionPreferred:High School or equivalent1+ years' experience in assembly or electronic repairAbility to follow and understand work instructionsAbility to operate hand tools to perform basic tasks as it relates to the responsibilities of this roleProficient computer skills: Outlook, Excel, MapsBasic soldering and electronic troubleshootingZebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, ancestry, marital status, age, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at EEO is the Law poster is available here: The EEO is the Law poster supplement is available here: We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

Keywords: Zebra Technologies, Buffalo Grove , Repair Services Associate, II, Other , Buffalo Grove, Illinois

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