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Demo Coordinator

Company: Danaher
Location: Buffalo Grove
Posted on: November 19, 2021

Job Description:

For over 170 years, Leica Microsystems has helped shape the future by developing groundbreaking optical and digital solutions. As a global leader, we're driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success. Want to be part of a company whose products are part of cutting-edge research around the world? Join Leica Microsystems in our commitment for brilliant solutions and insight. Leica Microsystems is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we're pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives. Job Description Come join a fantastic team! The Demo Coordinator directly supports the Sr. Manager, NA Supply Chain, and the Demo Planner by performing Demo Coordination function and duties including but not limited to, entering and maintaining demo loans, processing DMS (Demo Management Systems) sell-offs, kit availability inquiries, loan conflict resolution, loan approval, phone support for field staff, DMS (Demo Management Systems) stock model and kit BOM maintenance and DMS performance/ Inventory management reporting. The Demo Coordinator interacts with customers over the phone or via email to identify needs and determine appropriate action or escalate for further review. May provide quotes, process sales order, document customer complaints, and respond to customer service needs, including shipment, billing and warranty issues, and basic product inquiries. May provide in-house training on non-technical customer support. Your responsibilities * DMS (Demo Management Systems) - Loan planning, approval, and management: * Daily review approval, scheduling and rescheduling conflicts, release of DMS (Demo Management Systems) loan requests, coordinating the return of loans from demo equipment users. * Phone Support: For DMS system including but not limited to, kit availability, loan request creation and maintenance and conflict maintenance, supporting and coaching new users. * DMS Sell off processing: Work directly with Customer Service to evaluate incoming Demo purchase orders, id kit articles, disassemble for sell off and to organize and process the kit disassembly. * DMS Stock Model and Kit BOM Maintenance: Data entry of DMS Stock model, replenishment of inventory to stock model and kit BOM data in the SAP DMS system as directed by the Demo Planner triggering KA/KB orders to kit and unit articles based on this model and BOM changes in the DMS system. * Planning, controlling, and prioritizing inbound and outbound demo equipment and replenishment (new stock) Working with service as necessary to ensure effective Turn around Times. * DMS Inventory monitoring and reporting: As required run DMS inventory reporting/metrics to make visible the system performance to management and the DMS user community. Our expectations Experience Required * Minimum 3 year to 5 years of experience in Materials Planning, Customer Service, or related Supply Chain role * Intermediate Excel * Preferred - SAP experience- but not required Education * HS Diploma and/or bachelor's degree Desired qualifications express expectations for ideal/fully proficient candidates; equivalent experience will also be considered. What we offer * Competitive Salary as well as relocation packages * Continuous training, support and focus on your personal development * Workplace Flexibility * Summer Hours Get more insight Learn more about what we do and who we are by watching our company video "We Are Leica": https://www.youtube.com/watch?v=1zHmalqMXN4 When you join us, you'll also be joining Danaher's global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization. Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we'll empower you to push the boundaries of what's possible. If you've ever wondered what's within you, there's no better time to find out. When you join us, you'll also be joining Danaher's global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization. Danaher Corporation and all Danaher Companies require all US and Puerto Rico employees to be vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation as required by law. Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. The EEO posters are available here. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation. If you've ever wondered what's within you, there's no better time to find out.

Keywords: Danaher, Buffalo Grove , Demo Coordinator, Other , Buffalo Grove, Illinois

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