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IT Support Specialist

Company: myGwork
Location: Buffalo Grove
Posted on: January 11, 2022

Job Description:

Nearly every one of us has been impacted by cancer in some way. When you join Leica Biosystems, you're helping make a difference in advancing cancer diagnostics. Join our global team and help us transform the industry!
We are looking for an IT Support Specialist for our brand-new Deer Park Location! This is an exciting opportunity to help a phenomenal team that is passionate about redefining the cancer diagnostics industry!
The IT Specialist will serve as the liaison and first- and second- level troubleshooter for worldwide technical and software support of internal employees. This position is responsible for client-facing helpdesk support while delivering a high-quality level of customer service. This position's responsibility is to maintain effective two-way communication between staff while managing helpdesk responsibilities.
All the responsibilities we will trust you with:
Maintains a service-oriented mindset and high standards of customer support.

Ensures support is provided to global internal personnel in a professional, courteous and timely manner.

Troubleshoots and resolves hardware, software and networking issues.

Conducts installations, configurations, upgrade tasks and basic repairs.

Creates, maintains and deletes user accounts (Windows, MAC, VPN, Voicemail, etc.).

Responds to and resolves issues relating to Personal Computers, Servers, Local and Wide Area Networking, telecommunications, hardware and all related operating systems and desktop software.

Researches and documents new technologies to support ongoing projects.

Implements and supports systems using the knowledge and understanding of the Company's corporate security policies and procedures.

Maintains appropriate logs of equipment, users and operational activities.

Ensures personnel use technology to provide them with a fast, accurate and secure method to access information, in order that global members can be serviced in a highly efficient and effective manner.

Acquires and maintains current technical knowledge by attending appropriate classes and seminars, and reviewing technical bulletins and periodicals.

Communicates official department Information Technology plans, policies and procedures to staff, vendors, and internal customers -

Gains and maintains a good understanding of how the IT team integrates with others to achieve objectives.

Sets up and moves all computer equipment, servers and networks to align with management's plans to remodel and /or reconfigure work stations.

Other duties as assigned.

Your areas of knowledge and expertise that matter most for this role:
High School Diploma required.

Preferred Associate's Degree in Electronics, Computer science, Business Administration, Mathematics, Engineering, or a related field.

One or more of the following industry certifications, or an equivalent combination of education & experience: CompTIA A+ or Network+, Microsoft MCSA or MCSE, ITIL Foundation.

Minimum of 3 years of experience providing Help Desk Support, with PC's, Servers, Telecommunications Operating Systems, as well as Data Center environment required.

Must be able to travel up to 10% of the time; both domestic and international travel is required.

Typical work-related travel assignments range 1-2 weeks and as such overnight, out-of-town and/or country stays are required.

The employee must occasionally lift and/or move up to 50 pounds.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

May be occasionally requested to work overtime and weekends for special projects.

What we have to offer:
Check out our benefits here: www.danaherbenefits.com
At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page-Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
This job description in no way states or implies that these are the only duties to be performed by this employee. The incumbent is expected to perform other duties necessary for the effective operation of the department or unit. This job description may be changed at any time
When you join us, you'll also be joining Danaher's global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here .

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.

If you've ever wondered what's within you, there's no better time to find out.

This employer is a corporate member of
myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals,
students, inclusive employers & anyone who believes in workplace equality.

Keywords: myGwork, Buffalo Grove , IT Support Specialist, Other , Buffalo Grove, Illinois

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