Systems Engineer II

Company: InterDev
Location: Buffalo Grove
Posted on: May 13, 2022

Job Description:

System Engineer IITHE ROLEIn an exciting and fast-paced work environment, the System Engineer II is responsible for the integrity of internal systems, including customer-facing hosted and cloud environments, technical assistance to team members and clients, planning and executing client projects, directly handling service requests, oversight of general network maintenance, server and infrastructure upgrades and expansions, network troubleshooting, assistance with firewall deployments rules and policies.As our ideal candidate, you possess excellent analytical and communication skills, demonstrate intermediate levels of knowledge, skills, and abilities in all disciplines of networking and security systems, and regularly deploy the highest level of quality technical support.
We have a compassionate and fun culture and seek team members who embrace and thrive in the same. Essential ResponsibilitiesYOUR ESSENTIAL TASKS

• IT Support relating to issues with the internal systems and network infrastructure
• Support services (including applications deployment, Active Directory, server optimization) for Microsoft related technologies: Windows Server, Exchange, SQL, Microsoft Office Suite 365
• Support services for virtualization technologies including VMware and Hyper-V applications
• Assist with management at the network level: WAN and LAN connectivity, routers, firewalls, wireless VLAN routing & switching; firewall security
• Assist with the administration of hosted and cloud solutions for customers utilizing technologies that meet their requirements
• Assist with implementation of disaster recovery solutions
• Timely and effective administration and maintenance of remote access solutions including VPN, terminal services, updates to agent scripts, responding to alerts, monitoring dashboard, periodic system review
• Produce documentation in an accurate and timely manner for: system maintenance, network architecture, and knowledge base / best practices for all computer systems and network infrastructure
• Timely and effective communication with customers including incident progress statuses and updates, notification of impending changes or planned outagesAdditional Responsibilities
  • Provide and deliver exceptional customer service; ensure complete customer satisfaction
  • Ability to work as a key member in team environment; communicate in a timely and effective manner
  • Apply good judgement and escalate service or project issues in a timely manner
  • Regularly review IT industry publications and online materials; remain up to date with current and emerging technologies
  • Install workstations and printers on the LAN according to schedule or as requested.
  • Perform remote maintenance and support after hours on a rotation schedule when required.
  • Download and test new versions of client software for workstations and make recommendations based on findings.
  • Participate in team meetings, providing input and suggestions.
  • Suggest training ideas for users based upon interaction from resolving support requests.
  • Ensure efficient and economical utilization of equipment and resources. Provide for safekeeping of equipment and supplies.
  • Assist in moving PC equipment to different locations.
  • Perform workstation-related setups. Competencies
    • Interpersonal skills: telephony skills, communication skills, active listening and customer-care
    • Highly skilled and expert proficiency level of diagnostic capabilities
    • Excellent judgement to escalate service or project issues resolution in a timely and effective manner
    • Ability to multi-task and adapt to change
    • Technical acumen: ability to match resources to technical issues appropriately
    • Understanding of support tools, techniques, and how technology is applied to provide IT services
    • Self-motivated with the ability to work in a fast-moving, customer support in a customer site environment
    • Display a positive attitude towards complex challenges and problems as well as routine maintenance and administration tasks
    • Comfortable with communicating with all levels of management, business, and technical users
    • Demonstrated ability to exercise judgement and work independently or as a member of a team.
    • Ability to adapt to changes in work priorities while managing expectations and completing demands in a delivery-driven environment
    • Ability to develop workable implementation plans. Communicates changes effectively
      Educational and Professional Qualifications - Bachelor's degree preferred
      • Minimum 5 years working in an internal system support environment with an emphasis on networking and system architecture design & implementation - Telecom experience a plus
        • Professional IT Certifications (or the experience equivalent): Microsoft MCP, MCSA, MCSE, VMware VCA or VCP, CompTIA Network +, CompTIA A+, CompTIA Security +
          
          Classification: Full Time, ExemptAbout UsSince 1980 InterDev has been providing professional Information Technology Management Support and Security services for commercial businesses, government entities/municipalities, non-profits, and a variety of organizations across the Southern and Mideastern U.S. In addition to managing and hosting IT operations for our valued clients, we are an industry leader in Geographic Information Services, , and Telecom & VoIP platforms. InterDev is a proud Microsoft Gold Certified Partner and Barracuda Networks Certified Diamond Partner.
          We work hard, embrace high standards in our quality of services model, and take pride as a pacesetter in our industry. Here at InterDev, we care about our associates. We are dedicated to:
          --- Work/life balance--- Job satisfaction--- Professional development opportunities--- Health & wellness
          We offer comprehensive benefits which include 401(k) with employer contributions, health, disability, and life insurance. We support our team members' professional development with company funded continuing education programs, employee incentives, and hands on experience in a wide variety of configurations, systems, and applications environments. Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Physical DemandsThis is largely a sedentary role; however, the ability to lift files, open filing cabinets and bend or stand, as necessary may be required.Additional Eligibility QualificationsCandidate must successfully complete background screening and drug screening upon acceptance of position.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.AAP/EEO StatementInterDev LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Keywords: InterDev, Buffalo Grove , Systems Engineer II, Other , Buffalo Grove, Illinois