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Technical Support Representative

Company: Careerbuilder-US
Location: Buffalo Grove
Posted on: September 24, 2022

Job Description:

Technical Service Representatives handle basic troubleshooting and help reduce the number of dispatches of Field Service Reps. Calls that cannot be resolved by TSRs or require more advanced technical knowledge are escalated to our Level II TSRs. Responsibilities --- Ensure that all service orders are promptly scheduled, completed, and closed. --- Perform basic diagnostic testing and troubleshooting. --- Determine appropriate response time and resolution in servicing customer calls (i.e., emergency, next day, 3-5 business days, scheduled appointment, or customer-specific requests). --- Manage the work order process to meet customer service level agreements. --- Order necessary customer equipment. --- Track the timely shipping and delivery of parts to the customer site. --- Escalate severe issues, trends, or chronic problems to management --- Assist in training and orientation of new employees when necessary --- Accurately analyze situations and take effective action, communicating effectively and diplomatically over the telephone with customers and contractorsJob Requirements:Qualifications--- 1 - 3 years of relevant work experience, preferably in the Telecommunications field--- 1+ year of practical experience as a Technical Service Representative--- General knowledge of telecommunications business/industry and products required--- Microsoft Office experience assumed; user-level experience with Lotus Notes e-mail a plus Pre-Employment Screening: Drug screen and background check required. Chase Technical Staffing is an Equal Opportunity / Affirmative Action employer: that does not discriminate based on race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, gender (orientation or identification), sexual orientation, veteran status, or any other basis covered by federal, state, or local laws. All employment decisions are based on qualifications, merit, skills, individual performance, and business needs. ADA Statement: CHASE Technical is committed to complying fully with the Americans with Disabilities Act (ADA) and ensuring equal employment opportunities for qualified persons with disabilities.

Keywords: Careerbuilder-US, Buffalo Grove , Technical Support Representative, Other , Buffalo Grove, Illinois

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