Technical Support Representative
Company: Careerbuilder-US
Location: Buffalo Grove
Posted on: September 24, 2022
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Job Description:
Technical Service Representatives handle basic troubleshooting
and help reduce the number of dispatches of Field Service Reps.
Calls that cannot be resolved by TSRs or require more advanced
technical knowledge are escalated to our Level II TSRs.
Responsibilities --- Ensure that all service orders are promptly
scheduled, completed, and closed. --- Perform basic diagnostic
testing and troubleshooting. --- Determine appropriate response
time and resolution in servicing customer calls (i.e., emergency,
next day, 3-5 business days, scheduled appointment, or
customer-specific requests). --- Manage the work order process to
meet customer service level agreements. --- Order necessary
customer equipment. --- Track the timely shipping and delivery of
parts to the customer site. --- Escalate severe issues, trends, or
chronic problems to management --- Assist in training and
orientation of new employees when necessary --- Accurately analyze
situations and take effective action, communicating effectively and
diplomatically over the telephone with customers and contractorsJob
Requirements:Qualifications--- 1 - 3 years of relevant work
experience, preferably in the Telecommunications field--- 1+ year
of practical experience as a Technical Service Representative---
General knowledge of telecommunications business/industry and
products required--- Microsoft Office experience assumed;
user-level experience with Lotus Notes e-mail a plus Pre-Employment
Screening: Drug screen and background check required. Chase
Technical Staffing is an Equal Opportunity / Affirmative Action
employer: that does not discriminate based on race, color,
religion, marital status, age, national origin, disability, medical
condition, pregnancy, gender (orientation or identification),
sexual orientation, veteran status, or any other basis covered by
federal, state, or local laws. All employment decisions are based
on qualifications, merit, skills, individual performance, and
business needs. ADA Statement: CHASE Technical is committed to
complying fully with the Americans with Disabilities Act (ADA) and
ensuring equal employment opportunities for qualified persons with
disabilities.
Keywords: Careerbuilder-US, Buffalo Grove , Technical Support Representative, Other , Buffalo Grove, Illinois
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