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Customer Support Representative

Company: OLIMP
Location: Buffalo Grove
Posted on: November 24, 2022

Job Description:

OLIMP is transforming the trucking industry. Our mission is to transport the world with endless capacity and zero losses. The industry is huge and so is the opportunity to change the way freight moves. We are dedicated to serving our customers and delivering benefits to freight companies, consumers, warehouses, and the environment. As an on-demand solution, we pride ourselves in assisting our customers to the best of our ability, while providing additional revenue for warehouse facilities.

OLIMP is looking for a Customer Support Representative to manage incoming customer inquiries. You will process orders, provide a high level of customer service, and are responsible for collecting payment for finished orders. In this role, you will communicate heavily with customers to support their requests and follow up throughout the process. Our ideal candidate can provide excellent customer support, remain organized, and can multitask but is diligent at completing all tasks daily. The candidate should be able to work in a fast-paced environment and successfully manage their administrative workload.

*Who you are: *
* College education is required, minimum associates or bachelor's degree.
* Excellent oral and written communication skills
* Computer proficient
* Experience in Microsoft Office (knowledgeable in excel or Google Docs), required
* Ability to stay calm in a fast-paced environment
* Bilingual and the ability to read, write and speak Spanish preferred not required

*What you'll do: *
* Process orders assigned to you in a timely manner from start to finish, while maintaining to follow up with the customer to ensure a smooth process.
* Contact warehouses that can provide the service(s) needed and negotiate prices to ensure the best possible quote for the customer.
* Communicate with customers to keep them updated on order status.
* Update and maintain orders in internal CRM to reflect status of order.
* Invoice customers for services and follow up to collect payments.
* Take inbound calls that come through your line and make 50-100 outbound calls daily.
* Speak with customers to maintain and grow business.

*OLIMP Perks*
* Medical
* Dental
* Vision
* Paid time off

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
* Monday to Friday

Ability to commute/relocate:
* Buffalo Grove, IL 60089: Reliably commute or planning to relocate before starting work (Required)

* Associate (Required)

* Spanish (Preferred)

Work Location: One location%58047475%

Keywords: OLIMP, Buffalo Grove , Customer Support Representative, Other , Buffalo Grove, Illinois

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