Customer Development Manager, US Eye Care

Company: AbbVie
Location: Chicago
Posted on: February 2, 2026

Job Description:

Company Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas immunology, oncology, neuroscience, and eye care and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie on X , Facebook , Instagram , YouTube , LinkedIn and Tik Tok . Job Description This role is field-based, and candidates should live within a reasonable distance from a primary city. Talent will be hired at a level commensurate with experience. The Customer Development Manager (CDM) is a key member of brand strategic marketing. The CDM is the primary point of contact for AbbVie Eye Cares Anterior Segment Marketing brand teams within an assigned geographical region, interacting with KOLs for the purpose of gathering on-label insight aligned to company strategic plans for a specific therapeutic area. Additionally, they partner with franchise marketing leads and field leaders to help develop regional commercial marketing plans where needed, along with help to ensure/monitor execution is consistent with regional/national strategy. PRIMARY RESPONSIBILITIES: Thought Leader Engagement and Development Interact with Ophthalmology and Optometry regional/local KOLs, emerging leaders, and state/local society leadership within assigned region to provide in-depth insights to Integrated Brand Team and commercial senior leadership based on brand key business questions that will provide input to marketing strategy, resource optimization and tactic development to drive brand performance Develop regional engagement plans in alignment with brand strategic plans and ensure consistent tactical execution throughout the year to drive key marketing engagement Peer to Peer Support Identify and recruit faculty and attendees for national series rollout and speaker training Consult with HCPs on peer to peer content development Provide training on HCP led slide deck content, updates, and how content aligns to brand strategy Uncover regional speaker program opportunities based on local market dynamics, provide guidance on speaker selection and content to align speaker to local audience State/Regional Conference Engagement Lead engagement to identify and maximize sponsorship opportunities across relevant Optometry and Ophthalmology state associations and other conferences within assigned region in alignment with marketing strategies to highlight AbbVies Eye Care Portfolio Identify key KOLs for regional and state conference product theaters Coordinate execution of all conference elements across appropriate internal stakeholders and agency support Marketing Initiatives Marketing lead for field competitive insights for the assigned region to help inform strategy and business planning for Anterior Segment IBTs Understand objectives and key business insights for advisory meetings, identify and recruit appropriate HCP targets for participation, attend and/or assist in ad board facilitation Responsible for understanding a specific geographical areas market drivers, competitive landscape, and provider dynamics SCOPE and KEY SKILLS: Must be able to manage effective written and oral communications with KOLs, including the ability to confidently represent and protect AbbVies interests during interactions and/or collaborations with external stakeholders. Ability to translate market trends, insights and competitive practices to draw key business opportunities and uses them to help develop strategic and tactical plans Maintains a working knowledge of industry information sources Strong collaboration and team orientation, with experience accomplishing results while influencing without authority Effectively track and manage the marketing budget. Manages conventions, speaker programs, and meetings within assigned budget. Consistently manage multiple projects to deliver high-quality work product in a timely fashion Always mindful of and adheres to regulatory and compliance guidelines Understanding of attributes of other AbbVie internal functional areas and impact of relevant decisions Qualifications Bachelors degree or equivalent experience. Concentration in Science, Business and/or Marketing preferred 5 years previous experience in sales, sales management, or marketing with at least 2 years of experience in Eye Care (preferred) Ability to travel up to 50% of the time including some weekends, with requirement for evening work Driving a personal auto or company car or truck, or a powered piece of material handling equipment. Valid drivers license and ability to meet safe driving requirements. Experience and proficiency in Public Speaking. Proven experience meeting and exceeding assigned goals. Ability to build relationships and interact with all levels internally and at the customer level. Proven ability to build and retain customer base. Ability to work within a budget. Ability to comply with procedures and processes. Additional Information Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law: The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at the timeof this postingbased on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographic location, andwemay ultimatelypaymore or less than the posted range. This range may be modified in thefuture. We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees. This job is eligible to participate in our short-term incentiveprograms. Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.The amount and availability of any bonus,commission,incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employee remains in the Company's sole andabsolutediscretion unless and untilpaid andmay be modified at the Companys sole and absolute discretion, consistent withapplicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html

Keywords: AbbVie, Buffalo Grove , Customer Development Manager, US Eye Care, PR / Public Relations , Chicago, Illinois