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Onsite Event Technician

Company: Gannett Co. , Inc.
Location: Buffalo Grove
Posted on: September 8, 2023

Job Description:

Gannett Co., Inc. (NYSE: GCI) is a subscription-led and digitally-focused media and marketing solutions company committed to empowering communities to thrive. With an unmatched reach at the national and local level, Gannett touches the lives of millions with our Pulitzer Prize-winning content, consumer experiences and benefits, and advertiser products and services.

Our current portfolio of media assets includes The USA TODAY NETWORK, which includes USA TODAY, and local media organizations in 43 states in the United States, and Newsquest, a wholly-owned subsidiary operating in the United Kingdom. We also own digital marketing services companies under the brand LocaliQ, which provide a cloud-based platform of products to enable small and medium-sized businesses to accomplish their marketing goals. In addition, our portfolio includes one of the largest media-owned events businesses in the U.S., USA TODAY NETWORK Ventures.

Gannett open roles are featured on various external job boards. When applying to a position at Gannett, you should be completing an application on Gannett Careers via DayforceJob postings directing you to complete an application on other external sites may not be valid.

To connect with us, visit www.gannett.com

EnMotive, a Gannett Company, is a full-service event services company offering registration, timing, scoring and a wide range of other endurance event solutions. We work with over 1,000 events per year, using a combination of in-house registration, fundraising and volunteer software as well as industry leading external race timing software. We are looking for a passionate, detail-oriented, computer & technology-savvy individual with the desire to help grow our eCommerce business and integrate our software solutions to support our mission to becoming "the one-stop source" for endurance and ticketing events. Our application consists of features including customer relationship management, event registrations, ticket registrations, shipping, donations, results, photography, on-site check-in, fundraising, membership, and reporting among other uses.

EnMotive is seeking an Onsite Event Technician that will be a part of a growing team working to refine and enhance a suite of consumer-facing applications. Candidates should be comfortable working on projects either as part of a small team or individually depending on the needs of the project. Candidates should also expect to be working in a fast pace and dynamic environment, able to shift from one project or business priority to the next as projects may be broken down into smaller tasks and released more frequently.

The Onsite Event Technician will serve as the primary liaison for our on-site hardware and software solution in support of outside events as well as fulfilling services on-site at events. This position is responsible for all aspects of help desk support and technical assistance within the Buffalo Grove office as well as assisting others remotely. The position requires one to address a wide variety of user issues, including software problems, hardware failures, and network issues. If it is a software or hardware issue, this may include the need to install or repair the problem software or replace the malfunctioning hardware. If an issue is beyond one's abilities, the expectation is to contact the appropriate technician or repair service. In addition to office duties, the position requires travel to event locations to set up, operate and maintain LANs and all related computer and technical equipment for the packet pickup process and assist with event day timing operations.

LOCATION: Buffalo Grove, IL
BASE SALARY: $55,000 - $65,000/annually

Sample Tasks & Responsibilities:
---Maintain inventory of onsite hardware solutions, general IT equipment, and timing operations technology
---Ongoing maintenance and repairs of equipment
---Maintain documentation and support of onsite solutions within our knowledgebase
---Track and facilitate logistics infrastructure equipment needs for our customers and internal staff, including shipment of items
---Support remote events via email or phone
---Support events onsite that require them, including set-up and teardown of on-site equipment
---Support timing events that require them, reporting to the onsite lead-timer
---Ordering of supplies and inventory related to on-site usage
---R&D of next-generation on-site hardware, storage, and processes
---Troubleshooting of general questions related to networking, IT, and hardware from customers or internal staff working with equipment

Position Requirements
---Full-time, In Office
---Effective communicator
---Collaborative worker and team player
---Critical thinker
---Willingness to learn
---Expected to work weekends for events (off days provided for weekend events worked)
---Travel is required 15-20% of the time, primarily over weekends

Minimum Qualifications:
---Two (2) years experience in IT, Networking, Event Communications, or a parallel role
---A Master's degree substitutes for three years of experience, a Bachelor's degree substitutes for two years, or an Associate's degree substitutes for one year

Desired Skills:
---Extensive experience with networking configurations
---Extensive experience with maintenance and inventory of equipment
---An affection for documentation and SOPs

---Paid Vacation the first year
---Donation Matching


Gannett Co., Inc. is a proud equal opportunity employer committed to building and maintaining a diverse workforce. As such, we will consider all qualified applicants for employment and do not discriminate in connection with employment decisions on the basis of an applicant or employee's race, color, national origin, ethnicity, ancestry, citizenship status, sex, gender, gender identity, gender expression, religion, age, marital status, personal appearance (including height and weight), sexual orientation, family responsibilities, physical or mental disability, medical condition, pregnancy status (including childbirth, breastfeeding or related medical conditions), education, genetic characteristics or information, political affiliation, military or veteran status or other classifications protected by applicable federal, state and local laws in the jurisdictions where Gannett employs employees. In addition, Gannett Co., Inc. will provide applicants who require a reasonable accommodation, as a result of an applicant's disability or religion, to complete this employment application and/or any other process in connection with an individuals' application for employment with Gannett Co., Inc. Applicants who require such accommodation should contact Gannett Co., Inc.'s Recruitment Department at Recruit@gannett.com.

Other details

  • Job Family Technology
  • Job Function IT Services
  • Pay Type Salary
  • Min Hiring Rate $55,000.00
  • Max Hiring Rate $65,000.00

    Apply Now

Keywords: Gannett Co. , Inc., Buffalo Grove , Onsite Event Technician, Professions , Buffalo Grove, Illinois

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