Call Center Agent

Company: Aerotek
Location: Buffalo Grove
Posted on: January 15, 2022

Job Description:

EXCELLENT JOB OPPORTUNITY! Description:The primarily accountability of the Consumer Care Agent is to offer outstanding service to consumers. It is the responsibility of the Consumer Care Agent to be available, helpful, friendly and knowledgeable. Consumer Care Agents are the voice of the company. Consumer Care Agents are responsible for assisting the call center in achieving/exceeding stated service level goals.Essential Duties and Responsibilities: The types of calls consumer care agents receive fall into several general categories. They are as follows:-Product Information: Consumer Care Agents are expected to be knowledgeable regarding products. Consumers call needing assistance when making a purchasing decision. Consumer Care Agents are able to discuss the features and benefits of company products. These calls often include assisting the consumer in locating a dealer in their area who sells their products.-Cooking: Consumers contact the company for advice on using their grill. Consumer Care Agents are expected to be able to discuss different cooking methods such as Direct and Indirect. Also, consumer Care should be able to help consumers with basic cooking questions.-Product Orders: Consumers call Weber to purchase accessories, parts, or to have a replacement part sent under warranty. Consumer Care Agents are expected to be able to assist the consumer by correctly identifying the consumers grill so the correct part or accessory can be ordered. Consumer Care Agents are also responsible for correctly placing the order in the computer system. -Assembly, Maintenance, and Troubleshooting: Consumers call needing help putting a grill together, taking care of their grill correctly and also helping to identify and resolve and problems the consumer is having operating their grill. This can mean the need to set up a service call to have an authorized agent repair the consumers grill. It is important that appropriate questions are asked to determine what the problem might be. If replacement partTop Skills Details:customer service, Microsoft office, inbound callAdditional Skills & Qualifications:Must Haves: - Experience: 2+ years of customer service (Food Service, Retail, Consumer Interaction, Apple Store, ATT&T)- Technical; smart devices, iOS and androids, computers, smart phones, and applications - Web-based platforms, Microsoft Office Suite and any other web-based softwareNice Haves: - Associates or Bachelors Degree- Experience troubleshooting - Bilingual in Spanish or FrenchSoft Skills: Exceptional communication skills Calm demeanor Updating software on their own computers, devices and in current role Someone that can write and respond via email and online, social medial Using video and other forms of technology Android apps and ios apps These people are the eyes and ears of the field Someone that can be very collaborative Manage teams and be a team playerExperience Level:Entry LevelAbout Aston Carter: At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aerotek, Buffalo Grove , Call Center Agent, Sales , Buffalo Grove, Illinois