Customer Service Representative

Company: Hire Excellence
Location: Buffalo Grove
Posted on: May 3, 2022

Job Description:

Job Description World Leading Manufacturing organization seeks a Bilingual Customer Service Representative to join their growing team This role is responsible for managing distributor and OEM accounts, processing manual orders, expediting backorders, and providing technical assistance. > > This is a HYBRID position COMPENSATION: $46,000-$53,000 per year UNSURPASSED BENEFITS INCLUDE: -- PTO: 2 weeks 3 personal days per year, 7 sick days per year and 12 holidays -- Blue Cross, Blue Shield HMO & PPO Medical insurance, Dental, Vision -- Tuition Reimbursement -- Eligible for most benefits the first day of the month following 30-days from your date of hire -- 401(K) Retirement Plan -- Short-and Long-Term Disability -- Employee Assistance Program Customer Service Representative Responsibilities: Order entry and order management for domestic and international customers Review orders and expedite as necessary Resolve customer issues such as back orders, lead time issues, and returns Ensure vendor files and contact information is accurate Expedite backorders Document processes Maintain various spreadsheets and data records Customer Service Representative Requirements: 3 years of Customer Service experience in a manufacturing environment Bilingual Spanish required. Associates degree required Experience with EDI and order processing required Proficiency in Microsoft Excel and Word. Organized priorities and meet deadlines Excellent communication and problem-solving skills

Keywords: Hire Excellence, Buffalo Grove , Customer Service Representative, Sales , Buffalo Grove, Illinois